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CUSTOMER CARE

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Customer Care

Arquiconsult is concerned with accompanying its customers, who above all are its partners, with whom it also grows and improves. We hope to continue to exceed your expectations!

Our goal

Provide a quality service to Customers in maintenance,
who will have at their disposal a team of experienced consultants, 100% dedicated to support.

-Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares

Solving everyday issues

-Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares

Support for version upgrades

-Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares

Formation

-Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares

Development of small features

-Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares

Update implementation
cool things coming up

-Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares

Possibility of remote or local support at the customer’s premises

Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares

Product Life Cycle

Discover the Lifecycle of 365 Business Central On Premises and Dynamics NAV.
The Microsoft Product Lifecycle Policy is designed to provide customers with consistent, transparent, and predictable software support and assistance guidelines. In the case of Dynamics NAV and 365 Business Central On Premises, the base lifecycle is 5 years, counting from the release date of the international version.

For more information about product dates and life cycle, see the following website:

Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares

Active Maintenance Plan

Every year, customers are invited to renew the Maintenance Plan for the installed solutions.
We know that, at times, some doubts arise about the real need for this investment.
To help you, we highlight 3 reasons why you should always have an active maintenance plan for installed solutions:

• Access to new Versions, Hotfixes, Update Packages (Service Packs) and Legal Updates;
• Protected Price List;
• License Updates.

Our methodology

Clients-Costumer Care

The client asks a question via telephone or via the Arquiconsult Portal for incident management (Network).

Analyses-Costumer Care

A first analysis is carried out immediately.

Resources-Costumer Care

If it is something that prevents the application from functioning normally, we proceed with the allocation of resources.

Planning-Costumer Care

Otherwise, the intervention is planned and the Customer is informed of the estimated time for delivery of the solution.

Contrats-Costumer Care

In our contracts, response times are defined for each situation.

Report-Costumer Care

At the end of the month, a report is made available to the Customer with information on the hours consumed and the hours still available.

Our numbers

We have over 200 active contracts

Representing a universe
over 700 companies

In a total of thousands of users

Support Contacts

Costumer-Care-Direct line-Arquiconsult

You can call us on our hotline (9:00 to 18:00 GMT)

Costumer-Care-Suport-Arquiconsult

Create a ticket on our Support Platform

Costumer-Care-Legal Updates-Arquiconsult

Portuguese Legal Updates