{"id":19527,"date":"2021-08-24T01:45:12","date_gmt":"2021-08-23T23:45:12","guid":{"rendered":"https:\/\/arquiconsult.com\/?page_id=19527"},"modified":"2025-05-27T12:10:20","modified_gmt":"2025-05-27T11:10:20","slug":"dynamics-365-customer-service10","status":"publish","type":"page","link":"https:\/\/arquiconsult.com\/en\/dynamics-365-customer-service10\/","title":{"rendered":"Dynamics 365 Customer Service"},"content":{"rendered":"\n
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Dynamics 365 Customer Service<\/h4> <\/div>\n<\/div>\n\n
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CRM – Customer Loyalty<\/p> <\/div>\n<\/div>\n\n

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CRM – Customer Loyalty<\/h1> <\/div>\n<\/div>\n\n
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1.
Access information on line and on time, through a portal
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2.
Ensure cross-channel information, allowing relevant insights to be introduced into the sales process
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3.
Providing access to a mobile information platform, enabling them to improve and complete the sales process
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4.
Provide an Onsite service that automates operations, making the sale a quick process
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5.
Use reporting and analytics tools to predict behavior, anticipate market needs and increase sales
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Dynamics 365
\nCustomer Service<\/h2>\n <\/div>\n<\/div>\n\n
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Interact with customers on any channel and on any device<\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t<\/div>\n\t\n
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Equip your company with intelligent customer service that guarantees customer loyalty and ensures effective service to companies, in direct sales or online.<\/p>

Help customers find answers more easily through self-service, community or social media channels. Intelligently monitor incidents from any channel to the ideal vendor to ensure fast resolution.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t

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EASY ACCESSIBILITY<\/p> <\/div>\n<\/div>\n\n

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Accessible through a portal, sellers and customers have on-line and timely information.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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ON-SITE SERVICE<\/p> <\/div>\n<\/div>\n\n

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An on-site service that automates operations, which makes selling a quick process.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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MOBILE INFORMATION PLATFORM<\/p> <\/div>\n<\/div>\n\n

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Offer your salespeople a mobile information platform where they can access data that will allow them to improve and complete the sales process.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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REPORTING AND ANALYSIS TOOLS<\/p> <\/div>\n<\/div>\n\n

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Use reporting and analysis tools to predict behavior, anticipate market needs, and increase sales.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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SAFE AND EASY TO USE<\/p> <\/div>\n<\/div>\n\n

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Ensure cross-checking of multi-channel information, allowing the salesperson to introduce relevant information into the sales process.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t

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Use AI through e-sellers<\/p> <\/div>\n<\/div>\n\n

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Automate resolution tasks and free agents for value-added interactions. Leverage the industry’s most powerful customer support artificial intelligence<\/a> architecture, support bots are smart, fast, and always available.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t<\/div>\n\t\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t

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DELIVER CUSTOM SERVICE AND FAST SUPPORT<\/b><\/strong><\/p> <\/div>\n<\/div>\n\t

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Help sellers achieve optimal results:
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Intelligent automation dynamically guides salespeople to the right actions, presenting relevant information at the exact moment it is needed through a single interface.<\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t
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Customize support with a complete customer view:
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Offer added value across all touch points. A 360-degree view of each customer’s journey allows salespeople to anticipate needs and customize every interaction.<\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t
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Train salespeople with AI customer service assistants:
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Increase agent productivity and avoid escalation. Seller-driven bots use contextual data about customers and their business to make intelligent recommendations.<\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t
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Take advantage of revenue opportunities:
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Use the service and support as an upsell or cross-sell opportunity, providing recommendations driven by machine learning from salespeople.<\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t
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Solve problems with predictive maintenance:
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Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.<\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t<\/div>\n\t\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t
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learn from every interaction<\/h2> <\/div>\n<\/div>\n
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Learn from your customers<\/strong>
Create opportunities for improvement through feedback gained through direct surveys, discussion forums and social media.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Turn ideas into actions<\/strong>
Improve service by analyzing targeted customer contact operations and business-critical data.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Accelerate integration and adoption<\/strong>
Onboard new sales people quickly and keep them informed of new features and best practices identified through customized application training, which is always available<\/p> <\/div>\n <\/div>\n <\/div>\n

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Promote an agile support model<\/strong>
Optimize employee levels and place resources based on channel popularity, important issues, and skills needed to handle fluctuations that occur daily and over time.<\/p> <\/div>\n <\/div>\n <\/div>\n \t\t <\/div>\n <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t

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Innovate with a platform of modern and adaptable sales<\/strong><\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t
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Adapt quickly
<\/strong>Accelerate marketing<\/a> and adapt the app to your needs through visual editors, no programming involved, and tools that make it easy to create and deploy mobile and web apps.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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Unify the service environment
<\/strong>Automate processes for Dynamics 365 applications and third-party systems to improve interaction experiences.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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Invest in trust
<\/strong>Reduce the costs, time and complexity associated with a global infrastructure operation and count on data protection in our advanced data centers.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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Drive innovation
<\/strong>Transform customer interactions with artificial intelligence<\/a> insights, guiding your teams to achieve optimal business outcomes.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\tDiscover Dynamics 365 AI<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t \t<\/div>\n\t<\/div>\n\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"

Dynamics 365 Customer Service CRM – Customer Loyalty CRM – Customer Loyalty Contact Us 1. Access information on line and on time, through a portal 2. Ensure cross-channel information, allowing relevant insights to be introduced into the sales process 3. Providing access to a mobile information platform, enabling them to improve and complete the sales […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/arquiconsult.com\/en\/wp-json\/wp\/v2\/pages\/19527"}],"collection":[{"href":"https:\/\/arquiconsult.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arquiconsult.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arquiconsult.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/arquiconsult.com\/en\/wp-json\/wp\/v2\/comments?post=19527"}],"version-history":[{"count":0,"href":"https:\/\/arquiconsult.com\/en\/wp-json\/wp\/v2\/pages\/19527\/revisions"}],"wp:attachment":[{"href":"https:\/\/arquiconsult.com\/en\/wp-json\/wp\/v2\/media?parent=19527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}