{"id":117254,"date":"2025-12-10T14:33:45","date_gmt":"2025-12-10T14:33:45","guid":{"rendered":"https:\/\/arquiconsult.com\/?page_id=117254"},"modified":"2025-12-17T11:08:45","modified_gmt":"2025-12-17T11:08:45","slug":"microsoft-365-copilot-for-service","status":"publish","type":"page","link":"https:\/\/arquiconsult.com\/es\/microsoft-365-copilot-for-service\/","title":{"rendered":"Microsoft 365 Copilot for Service"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-117254\" data-postid=\"117254\" class=\"themify_builder_content themify_builder_content-117254 themify_builder tf_clear\">\n    \t<!-- module_row -->\n\t<div  data-css_id=\"kkrr608\" data-lazy=\"1\" class=\"module_row themify_builder_row fullcover fullwidth_row_container tb_kkrr608 tb_first tf_clearfix\" >\n\t    <div class=\"builder_row_cover tf_abs\"><\/div>\t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\"  data-basecol=\"1\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_e9j0608 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_sybg608  repeat  hide-desktop hide-tablet hide-tablet_landscape hide-mobile\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h1 style=\"text-align: left;\"><b>Microsoft 365 <\/b><b>Copilot<\/b> <b>for<\/b> <b>Service<\/b><b> \u2013 Ofrezca un servicio al cliente excepcional con inteligencia impulsada por IA<\/b><\/h1>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"ffvh436\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_ffvh436 tf_clearfix\" >\n\t    \t\t<div class=\"row_inner col_align_top gutter-narrow col-count-1 tf_box tf_w tf_rel\"  data-basecol=\"1\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_1c5k437 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_3r1c437  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: center;\">Los equipos de atenci\u00f3n al cliente enfrentan vol\u00famenes crecientes de consultas, expectativas cada vez mayores y la presi\u00f3n de resolver incidencias m\u00e1s r\u00e1pido sin sacrificar la calidad. Microsoft 365 Copilot for Service potencia a los agentes de servicio con asistencia basada en IA que acelera la resoluci\u00f3n de casos, mejora la calidad de las respuestas y aumenta la satisfacci\u00f3n del cliente, todo dentro del entorno de Dynamics 365 Customer Service que utilizan a diario.<\/p><p style=\"text-align: center;\">Los servicios de implementaci\u00f3n de Arquiconsult para Copilot for Service garantizan que su organizaci\u00f3n de atenci\u00f3n al cliente aproveche al m\u00e1ximo el potencial de la asistencia con IA. Desde la implementaci\u00f3n e integraci\u00f3n hasta la formaci\u00f3n y optimizaci\u00f3n, colaboramos con usted para transformar la prestaci\u00f3n del servicio y crear experiencias excepcionales para el cliente.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"wpih301\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_wpih301 tf_clearfix wow\" data-tf-animation=\"fadeInUp\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_lkcw301 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_8fln301  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h2 style=\"text-align: center;\"><b>Capacidades Clave<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"8umr951\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_8umr951 tf_clearfix\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-4 tf_box tf_w tf_rel\"  data-basecol=\"4\" data-col_tablet=\"column-full\" data-col_tablet_landscape=\"column4-2\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col4-1 first tb_54iw951 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_xdy5951   image-center tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    \t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<div class=\"image-content\">\n\t    \t\t\t<h3 class=\"image-title\">\n\t\t\t\t\t\t\t\t\tResumen Inteligente de Casos\t\t\t\t\t\t\t<\/h3>\n\t    \n\t    \t\t<div class=\"image-caption tb_text_wrap\">\n\t\t    Copilot for Service Genera autom\u00e1ticamente res\u00famenes concisos de los casos y del historial de conversaciones, lo que permite a los agentes comprender r\u00e1pidamente el contexto sin necesidad de revisar extensos registros de interacci\u00f3n. Esto acelera el tiempo de incorporaci\u00f3n de los agentes y mejora la consistencia cuando los casos se transfieren entre diferentes agentes.\t    <\/div>\n\t    <!-- \/image-caption -->\n\t    \t<\/div>\n\t<!-- \/image-content -->\n    \t<\/div>\n<!-- \/module image --><!-- module text -->\n<div  class=\"module module-text tb_huaw951  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><style>#sp-ea-119012 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119012.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119012.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-119012.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #444;}#sp-ea-119012.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119012.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765532639\"><div id=\"sp-ea-119012\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1190120\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1190120\" aria-controls=\"collapse1190120\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Funciones de Resumen:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1190120\" data-parent=\"#sp-ea-119012\" role=\"region\" aria-labelledby=\"ea-header-1190120\"> <div class=\"ea-body\"><strong>.<\/strong> Resumen de conversaciones multicanal (correo electr\u00f3nico, chat, tel\u00e9fono);<br><strong>.<\/strong> L\u00ednea de tiempo del historial del caso con eventos clave destacados;<br><strong>.<\/strong> An\u00e1lisis del sentimiento del cliente e indicadores de escalamiento;<br><strong>.<\/strong> Identificaci\u00f3n de casos relacionados y contexto hist\u00f3rico;<br><strong>.<\/strong> Formatos de resumen personalizables seg\u00fan el tipo de caso.<\/div><\/div><\/div><\/div><\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col4-1 second tb_e7mp951 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_jyqc951   image-center tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    \t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<div class=\"image-content\">\n\t    \t\t\t<h3 class=\"image-title\">\n\t\t\t\t\t\t\t\t\tGeneraci\u00f3n de Respuestas Impulsada por IA\u00a0\t\t\t\t\t\t\t<\/h3>\n\t    \n\t    \t\t<div class=\"image-caption tb_text_wrap\">\n\t\t    Genere borradores de respuesta contextualmente relevantes y precisos para consultas de clientes, basados en los detalles del caso, el contenido de la base de conocimiento y patrones hist\u00f3ricos de resoluci\u00f3n. Los agentes pueden revisar, modificar y enviar respuestas generadas por IA, reduciendo significativamente el tiempo de respuesta sin comprometer la calidad.\t    <\/div>\n\t    <!-- \/image-caption -->\n\t    \t<\/div>\n\t<!-- \/image-content -->\n    \t<\/div>\n<!-- \/module image --><!-- module text -->\n<div  class=\"module module-text tb_aszx951  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><style>#sp-ea-119013 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119013.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119013.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-119013.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #444;}#sp-ea-119013.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119013.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765532758\"><div id=\"sp-ea-119013\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1190130\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1190130\" aria-controls=\"collapse1190130\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Capacidades de Respuesta:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1190130\" data-parent=\"#sp-ea-119013\" role=\"region\" aria-labelledby=\"ea-header-1190130\"> <div class=\"ea-body\"><strong>.<\/strong> Redacci\u00f3n contextual de respuestas para correo electr\u00f3nico y chat;<br><strong>.<\/strong> Ajuste de tono (profesional, emp\u00e1tico, informal);<br><strong>.<\/strong> Soporte multiling\u00fce para organizaciones de servicio global;<br><strong>.<\/strong> Integraci\u00f3n con la base de conocimiento para informaci\u00f3n precisa;<br><strong>.<\/strong> Cumplimiento normativo y coherencia con la voz de la marca.<\/div><\/div><\/div><\/div><\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col4-1 third tb_do72951 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_xph9951   image-center tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    \t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<div class=\"image-content\">\n\t    \t\t\t<h3 class=\"image-title\">\n\t\t\t\t\t\t\t\t\tIntegraci\u00f3n con la Base de Conocimiento\t\t\t\t\t\t\t<\/h3>\n\t    \n\t    \t\t<div class=\"image-caption tb_text_wrap\">\n\t\t    Copilot for Service busca de manera inteligente en tu base de conocimiento, documentaci\u00f3n y fuentes de contenido aprobadas para proporcionar a los agentes art\u00edculos relevantes, pasos de resoluci\u00f3n de problemas y orientaci\u00f3n directamente en su flujo de trabajo.\t    <\/div>\n\t    <!-- \/image-caption -->\n\t    \t<\/div>\n\t<!-- \/image-content -->\n    \t<\/div>\n<!-- \/module image --><!-- module text -->\n<div  class=\"module module-text tb_rsby951  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><style>#sp-ea-119014 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119014.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119014.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-119014.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #444;}#sp-ea-119014.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119014.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765532866\"><div id=\"sp-ea-119014\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1190140\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1190140\" aria-controls=\"collapse1190140\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Funciones de Conocimiento:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1190140\" data-parent=\"#sp-ea-119014\" role=\"region\" aria-labelledby=\"ea-header-1190140\"> <div class=\"ea-body\"><strong>.<\/strong> B\u00fasqueda conversacional mediante consultas en lenguaje natural;<br><strong>.<\/strong> Recomendaci\u00f3n autom\u00e1tica de art\u00edculos basada en el contexto del caso;<br><strong>.<\/strong> Puntuaci\u00f3n de confianza para los art\u00edculos sugeridos;<br><strong>.<\/strong> Integraci\u00f3n con SharePoint, base de conocimiento de Dynamics y fuentes externas;<br><strong>.<\/strong> Bucle de retroalimentaci\u00f3n para mejorar la precisi\u00f3n de las recomendaciones.<\/div><\/div><\/div><\/div><\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col4-1 last tb_88ct952 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_jplo952   image-center tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    \t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<div class=\"image-content\">\n\t    \t\t\t<h3 class=\"image-title\">\n\t\t\t\t\t\t\t\t\tAutomatizaci\u00f3n de la Gesti\u00f3n de Casos\t\t\t\t\t\t\t<\/h3>\n\t    \n\t    \t\t<div class=\"image-caption tb_text_wrap\">\n\t\t    Optimiza la gesti\u00f3n de casos con automatizaci\u00f3n impulsada por IA que sugiere clasificaciones, identifica destinos de enrutamiento, recomienda niveles de prioridad y genera tareas de seguimiento, reduciendo el esfuerzo manual y mejorando la consistencia.\t    <\/div>\n\t    <!-- \/image-caption -->\n\t    \t<\/div>\n\t<!-- \/image-content -->\n    \t<\/div>\n<!-- \/module image --><!-- module text -->\n<div  class=\"module module-text tb_ot2w952  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><style>#sp-ea-119015 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119015.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119015.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-119015.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #444;}#sp-ea-119015.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119015.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765532972\"><div id=\"sp-ea-119015\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1190150\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1190150\" aria-controls=\"collapse1190150\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Capacidades de Automatizaci\u00f3n:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1190150\" data-parent=\"#sp-ea-119015\" role=\"region\" aria-labelledby=\"ea-header-1190150\"> <div class=\"ea-body\"><strong>.<\/strong> Clasificaci\u00f3n y categorizaci\u00f3n autom\u00e1tica de casos;<br><strong>.<\/strong> Recomendaciones inteligentes de enrutamiento;<br><strong>.<\/strong> Sugerencia de prioridad y severidad seg\u00fan el contenido del caso;<br><strong>.<\/strong> Generaci\u00f3n y asignaci\u00f3n de tareas de seguimiento;<br><strong>.<\/strong> Monitoreo de SLA y alertas de escalamiento.<\/div><\/div><\/div><\/div><\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"wuqk182\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_wuqk182 tf_clearfix wow\" data-tf-animation=\"fadeInUp\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_ymvj182 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_fae8182  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h2 style=\"text-align: center;\"><b>Beneficios para su Organizaci\u00f3n de Servicio<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"6dv5649\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_6dv5649 tf_clearfix hide-mobile\" >\n\t    \t\t<div class=\"row_inner col_align_top gutter-narrow col-count-1 tf_box tf_w tf_rel\"  data-basecol=\"1\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_wf8q649 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_lb4u649  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><div id=\"metaslider-id-119044\" style=\"width: 100%;\" class=\"ml-slider-3-107-0 metaslider metaslider-flex metaslider-119044 ml-slider has-dots-nav ms-theme-precognition\" role=\"region\" aria-label=\"New Slideshow\">\n    <div id=\"metaslider_container_119044\">\n        <div id=\"metaslider_119044\">\n            <ul aria-live='off' class='slides'>\n                <li style=\"display: block; width: 100%;\" class=\"slide-119048 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-12 10:37:18\" data-filename=\"casos-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Acelere la Resoluci\u00f3n de Casos\" class=\"slider-119044 slide-119048 msDefaultImage\" title=\"Acelere la Resoluci\u00f3n de Casos\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/casos-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119049 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-12 10:37:40\" data-filename=\"produtividad-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Mejore la Productividad de los Agentes\" class=\"slider-119044 slide-119049 msDefaultImage\" title=\"Mejore la Productividad de los Agentes\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/produtividad-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119053 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-12 10:38:36\" data-filename=\"reduzca-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Reduzca el Tiempo de Incorporaci\u00f3n de Agentes\" class=\"slider-119044 slide-119053 msDefaultImage\" title=\"Reduzca el Tiempo de Incorporaci\u00f3n de Agentes\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/reduzca-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119057 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-12 10:39:26\" data-filename=\"cliente-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Mejore la Satisfacci\u00f3n del Cliente\" class=\"slider-119044 slide-119057 msDefaultImage\" title=\"Mejore la Satisfacci\u00f3n del Cliente\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/cliente-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119061 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-12 10:40:04\" data-filename=\"multicanal-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Soporte para Servicio Multicanal\" class=\"slider-119044 slide-119061 msDefaultImage\" title=\"Soporte para Servicio Multicanal\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/multicanal-0x0.png\" \/><\/li>\n            <\/ul>\n        <\/div>\n        \n    <\/div>\n<\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"6c8u792\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_6c8u792 tf_clearfix hide-desktop hide-tablet hide-tablet_landscape\" >\n\t    \t\t<div class=\"row_inner col_align_top gutter-narrow col-count-1 tf_box tf_w tf_rel\"  data-basecol=\"1\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_huue793 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_naoe793  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><div id=\"metaslider-id-119780\" style=\"width: 100%;\" class=\"ml-slider-3-107-0 metaslider metaslider-flex metaslider-119780 ml-slider has-dots-nav ms-theme-precognition\" role=\"region\" aria-label=\"New Slideshow\">\n    <div id=\"metaslider_container_119780\">\n        <div id=\"metaslider_119780\">\n            <ul aria-live='off' class='slides'>\n                <li style=\"display: block; width: 100%;\" class=\"slide-119784 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 11:05:58\" data-filename=\"resolucion-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Acelere la Resoluci\u00f3n de Casos\" class=\"slider-119780 slide-119784 msDefaultImage\" title=\"Acelere la Resoluci\u00f3n de Casos\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/resolucion-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119788 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 11:06:29\" data-filename=\"agentes-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Mejore la Productividad de los Agentes\" class=\"slider-119780 slide-119788 msDefaultImage\" title=\"Mejore la Productividad de los Agentes\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/agentes-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119792 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 11:06:59\" data-filename=\"reducza-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Reduzca el Tiempo de Incorporaci\u00f3n de Agentes\" class=\"slider-119780 slide-119792 msDefaultImage\" title=\"Reduzca el Tiempo de Incorporaci\u00f3n de Agentes\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/reducza-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119796 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 11:07:27\" data-filename=\"satisfascion-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Mejore la Satisfacci\u00f3n del Cliente\" class=\"slider-119780 slide-119796 msDefaultImage\" title=\"Mejore la Satisfacci\u00f3n del Cliente\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/satisfascion-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119800 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 11:07:53\" data-filename=\"oporteAI-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Soporte para Servicio Multicanal\" class=\"slider-119780 slide-119800 msDefaultImage\" title=\"Soporte para Servicio Multicanal\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/oporteAI-0x0.png\" \/><\/li>\n            <\/ul>\n        <\/div>\n        \n    <\/div>\n<\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"jn2v565\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_jn2v565 tf_clearfix hide-desktop hide-tablet hide-tablet_landscape\" >\n\t    \t\t<div class=\"row_inner col_align_top gutter-narrow col-count-5 tf_box tf_w tf_rel\"  data-basecol=\"5\" data-col_mobile=\"column4-1\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 first tb_1dte565 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_6r4e566  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Acelere la Resoluci\u00f3n de Casos<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 second tb_p5b4566 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_edat566  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Mejore la Productividad de los Agentes<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 third tb_z77u566 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_z1jm566  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Reduzca el Tiempo de Incorporaci\u00f3n de Agentes<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 fourth tb_8l69566 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_7fid566  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Mejore la Satisfacci\u00f3n del Cliente<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 last tb_x8gg566 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_ur8a566  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Soporte para Servicio Multicanal<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"zcn2911\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_zcn2911 tf_clearfix wow\" data-tf-animation=\"fadeInUp\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_7qnf911 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_vqrq911  repeat \" data-lazy=\"1\" data-lax-translate-y=\"(vh*1) 0,(vh*0) -200\" data-lax=\"true\">\n        <div  class=\"tb_text_wrap\">\n    <h2 style=\"text-align: center;\"><b>Nuestro Enfoque de Implementaci\u00f3n<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"vjw623\" data-lax-translate-y=\"(vh*0.6) 0,(vh*0) -140\" data-lax=\"true\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat-none fullwidth tb_vjw623 tf_clearfix\" >\n\t    \t\t<div class=\"row_inner col_align_top gutter-narrow col-count-5 tf_box tf_w tf_rel\"  data-basecol=\"5\" data-col_tablet_landscape=\"column4-2\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 first tb_2d3z24 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_ur9e24  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: left;\"><b>Evaluaci\u00f3n y Planificaci\u00f3n<\/b><\/h3>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_rno124  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Evaluamos sus procesos actuales de servicio, la configuraci\u00f3n de Dynamics 365 Customer Service, la madurez de su base de conocimiento y los requisitos de integraci\u00f3n para desarrollar una estrategia de implementaci\u00f3n personalizada.<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_t6ti24  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <style>#sp-ea-119017 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119017.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119017.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #ffffff;}#sp-ea-119017.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #ffffff;}#sp-ea-119017.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119017.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #ffffff;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765533182\"><div id=\"sp-ea-119017\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1190170\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1190170\" aria-controls=\"collapse1190170\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Actividades de Evaluaci\u00f3n:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1190170\" data-parent=\"#sp-ea-119017\" role=\"region\" aria-labelledby=\"ea-header-1190170\"> <div class=\"ea-body\"><strong>.<\/strong> Mapeo de procesos de servicio e identificaci\u00f3n de puntos cr\u00edticos;<br><strong>.<\/strong> An\u00e1lisis de volumen de casos y canales;<br><strong>.<\/strong> Auditor\u00eda de contenido de la base de conocimiento y an\u00e1lisis de brechas de integraci\u00f3n con sistemas de terceros;<br><strong>.<\/strong> Establecimiento de m\u00e9tricas de \u00e9xito y l\u00ednea base de rendimiento.<\/div><\/div><\/div><\/div><\/div>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 second tb_p3cn24 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_e4xs24  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: left;\"><b>Despliegue e Integraci\u00f3n<\/b><\/h3>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_pghx24  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Nuestros expertos se encargan del despliegue de <b>Copilot<\/b> <b>for<\/b> <b>Service<\/b> dentro de su entorno de Dynamics 365, configuran las funcionalidades de IA, integran las fuentes de conocimiento e implementan controles de seguridad y cumplimiento.<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_d8vb24  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <style>#sp-ea-119018 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119018.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119018.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #ffffff;}#sp-ea-119018.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #ffffff;}#sp-ea-119018.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119018.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #ffffff;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765533322\"><div id=\"sp-ea-119018\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1190180\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1190180\" aria-controls=\"collapse1190180\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Servicios de Despliegue:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1190180\" data-parent=\"#sp-ea-119018\" role=\"region\" aria-labelledby=\"ea-header-1190180\"> <div class=\"ea-body\"><strong>.<\/strong> Activaci\u00f3n y configuraci\u00f3n de Copilot for Service;<br><strong>.<\/strong> Integraci\u00f3n de la base de conocimiento (Dynamics, SharePoint, fuentes externas);<br><strong>.<\/strong> Configuraci\u00f3n multicanal (correo electr\u00f3nico, chat, integraci\u00f3n de voz);<br><strong>.<\/strong> Implementaci\u00f3n de seguridad y gobernanza de datos;<br><strong>.<\/strong> Aprovisionamiento de usuarios y configuraci\u00f3n de acceso basado en roles.<\/div><\/div><\/div><\/div><\/div>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 third tb_bv6u24 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_usz024  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: left;\"><b>Optimizaci\u00f3n del Conocimiento<\/b><\/h3>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_5obj24  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>La efectividad de <b>Copilot<\/b> <b>for<\/b> <b>Service<\/b> depende en gran medida de la calidad de la base de conocimiento. Le ayudamos a optimizar su contenido, mejorar la capacidad de b\u00fasqueda y establecer procesos para la gesti\u00f3n continua del contenido.<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_xozt24  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <style>#sp-ea-119019 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119019.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119019.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #ffffff;}#sp-ea-119019.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #ffffff;}#sp-ea-119019.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119019.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #ffffff;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765533438\"><div id=\"sp-ea-119019\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1190190\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1190190\" aria-controls=\"collapse1190190\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Servicios de Conocimiento:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1190190\" data-parent=\"#sp-ea-119019\" role=\"region\" aria-labelledby=\"ea-header-1190190\"> <div class=\"ea-body\"><strong>.<\/strong> Auditor\u00eda y mejora del contenido de la base de conocimiento;<br><strong>.<\/strong> Optimizaci\u00f3n de la estructura de los art\u00edculos y metadatos;<br><strong>.<\/strong> Identificaci\u00f3n de brechas de contenido y priorizaci\u00f3n de creaci\u00f3n;<br><strong>.<\/strong> Configuraci\u00f3n de b\u00fasqueda y ajuste de relevancia;<br><strong>.<\/strong> Procesos de gobernanza y mantenimiento del contenido.<\/div><\/div><\/div><\/div><\/div>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 fourth tb_6ej224 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_ura224  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: left;\"><b>Formaci\u00f3n y Gesti\u00f3n del Cambio<\/b><\/h3>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_7azf24  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Una formaci\u00f3n integral garantiza que los agentes de servicio comprendan c\u00f3mo aprovechar eficazmente las capacidades de Copilot, conf\u00eden en las recomendaciones de IA e integren la asistencia inteligente en sus flujos de trabajo.<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_frcl24  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <style>#sp-ea-119020 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119020.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119020.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #fcfcfc;}#sp-ea-119020.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #ffffff;}#sp-ea-119020.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119020.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #ffffff;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765533562\"><div id=\"sp-ea-119020\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1190200\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1190200\" aria-controls=\"collapse1190200\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Programa de Formaci\u00f3n:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1190200\" data-parent=\"#sp-ea-119020\" role=\"region\" aria-labelledby=\"ea-header-1190200\"> <div class=\"ea-body\"><strong>.<\/strong> Sesiones informativas para responsables de servicio sobre estrategia y beneficios de IA;<br><strong>.<\/strong> Capacitaci\u00f3n de agentes en funcionalidades de Copilot y mejores pr\u00e1cticas;<br><strong>.<\/strong> Ejercicios pr\u00e1cticos con escenarios realistas;<br><strong>.<\/strong> Directrices para revisar y modificar contenido generado por IA;<br><strong>.<\/strong> Recursos de aprendizaje continuo y mentor\u00eda entre pares.<\/div><\/div><\/div><\/div><\/div>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 last tb_uzmx25 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_s3kr25  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: left;\"><b>Monitoreo y Optimizaci\u00f3n del Rendimiento<\/b><\/h3>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_d0sl25  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Establecemos paneles de control de rendimiento, supervisamos la adopci\u00f3n y el impacto en el negocio, recopilamos comentarios de los agentes y optimizamos continuamente las configuraciones de Copilot para maximizar el valor.<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_0bop25  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <style>#sp-ea-119022 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119022.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119022.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #ffffff;}#sp-ea-119022.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #ffffff;}#sp-ea-119022.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119022.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #ffffff;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765533682\"><div id=\"sp-ea-119022\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1190220\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1190220\" aria-controls=\"collapse1190220\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Servicios de Optimizaci\u00f3n:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1190220\" data-parent=\"#sp-ea-119022\" role=\"region\" aria-labelledby=\"ea-header-1190220\"> <div class=\"ea-body\"><strong>.<\/strong> Seguimiento de adopci\u00f3n y an\u00e1lisis de uso;<br><strong>.<\/strong> M\u00e9tricas de satisfacci\u00f3n del cliente y resoluci\u00f3n;<br><strong>.<\/strong> Recopilaci\u00f3n y an\u00e1lisis de comentarios de los agentes;<br><strong>.<\/strong> Monitoreo y mejora de la calidad de las respuestas de IA;<br><strong>.<\/strong> Habilitaci\u00f3n de nuevas capacidades y expansi\u00f3n de casos de uso.<\/div><\/div><\/div><\/div><\/div>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"q86r144\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_q86r144 tf_clearfix wow\" data-tf-animation=\"fadeInUp\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_gdj9144 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_q1a5144  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h2 style=\"text-align: center;\"><b>M\u00e9tricas de \u00c9xito<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_8ryv144  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: center;\"><span style=\"color: #333333;\">Las organizaciones que implementan Copilot for Service junto con socios de Microsoft logran mejoras significativas<b>.<\/b><\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-tablet_landscape-padding=\"10px,10px\" data-mobile-padding=\",25px\" data-hide-anchor=\"1\" data-css_id=\"469b776\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth_row_container tb_469b776 tf_clearfix\" >\n\t    <div class=\"builder_row_cover tf_abs\"><\/div>\t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_7dj0776 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    \t<div  data-lax-translate-y=\"(vh*0.76) 0,(vh*0) -70\" data-lax=\"true\" data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row repeat tb_faxu776 tf_w tf_clearfix\">\n\t    \t\t<div class=\"subrow_inner col_align_top gutter-narrow col-count-4 tf_box tf_w\"  data-basecol=\"4\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"sub_column module_column tf_box col4-1 first tb_3frx776 repeat\" > \n\t    \t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_4yq4777  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"color: #24276a; text-align: center;\"><span style=\"color: #ffffff;\"><b>Reducci\u00f3n del 30\u201340\u202f% en el tiempo promedio de gesti\u00f3n<\/b> gracias a una investigaci\u00f3n de casos m\u00e1s r\u00e1pida y a la generaci\u00f3n de respuestas automatizadas.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"sub_column module_column tf_box col4-1 second tb_rj5n777 repeat\" > \n\t    \t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_fo9g777  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"color: #24276a; text-align: center;\"><span style=\"color: #ffffff;\"><b>Reducci\u00f3n del 50\u202f% en el tiempo de incorporaci\u00f3n de agentes<\/b> gracias a la orientaci\u00f3n y asistencia impulsadas por IA.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"sub_column module_column tf_box col4-1 third tb_7wcm777 repeat\" > \n\t    \t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_5ang777  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"color: #24276a; text-align: center;\"><span style=\"color: #ffffff;\"><b>Mejora del 20\u201330\u202f% en las tasas de resoluci\u00f3n en el primer contacto<\/b> gracias a un mejor acceso al conocimiento.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"sub_column module_column tf_box col4-1 last tb_mnij777 repeat\" > \n\t    \t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_ggbf777  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"color: #24276a; text-align: center;\"><span style=\"color: #ffffff;\"><b>Incremento del 25\u201335\u202f% en los \u00edndices de satisfacci\u00f3n del cliente<\/b> gracias a un servicio m\u00e1s r\u00e1pido y de mayor calidad.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t<\/div><!-- \/themify_builder_sub_row -->\n\t<!-- module text -->\n<div  class=\"module module-text tb_3up9777  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"color: #24276a; text-align: center;\"><span style=\"color: #ffffff;\"><b>Transforme su organizaci\u00f3n de atenci\u00f3n al cliente con asistencia impulsada por IA<br \/><\/b>Cont\u00e1ctenos para programar una consulta sobre Copilot for Service y descubra c\u00f3mo podemos ayudarle a ofrecer experiencias excepcionales al cliente mientras mejora la productividad y satisfacci\u00f3n de sus agentes.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-anchor=\"crm_form\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-crm_form tb_xs0d505 tf_clearfix\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_1h9t505 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module plain text -->\n<div  class=\"module module-plain-text tb_uatx505 \" data-lazy=\"1\">\n        <div class=\"tb_text_wrap\">\n\t<div\n        data-form-id='755e231b-cda9-f011-bbd2-000d3a26b221'\n        data-form-api-url='https:\/\/public-eur.mkt.dynamics.com\/api\/v1.0\/orgs\/89d90a5a-468d-436c-8bd1-5cc7cfa5e05b\/landingpageforms'\n        data-cached-form-url='https:\/\/assets-eur.mkt.dynamics.com\/89d90a5a-468d-436c-8bd1-5cc7cfa5e05b\/digitalassets\/forms\/755e231b-cda9-f011-bbd2-000d3a26b221' ><\/div>\n        <script src = 'https:\/\/cxppusa1formui01cdnsa01-endpoint.azureedge.net\/eur\/FormLoader\/FormLoader.bundle.js' ><\/script>    <\/div>\n<\/div>\n<!-- \/module plain text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t<\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>Microsoft 365 Copilot for Service \u2013 Ofrezca un servicio al cliente excepcional con inteligencia impulsada por IA Los equipos de atenci\u00f3n al cliente enfrentan vol\u00famenes crecientes de consultas, expectativas cada vez mayores y la presi\u00f3n de resolver incidencias m\u00e1s r\u00e1pido sin sacrificar la calidad. Microsoft 365 Copilot for Service potencia a los agentes de servicio [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/arquiconsult.com\/es\/wp-json\/wp\/v2\/pages\/117254"}],"collection":[{"href":"https:\/\/arquiconsult.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arquiconsult.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arquiconsult.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/arquiconsult.com\/es\/wp-json\/wp\/v2\/comments?post=117254"}],"version-history":[{"count":42,"href":"https:\/\/arquiconsult.com\/es\/wp-json\/wp\/v2\/pages\/117254\/revisions"}],"predecessor-version":[{"id":119801,"href":"https:\/\/arquiconsult.com\/es\/wp-json\/wp\/v2\/pages\/117254\/revisions\/119801"}],"wp:attachment":[{"href":"https:\/\/arquiconsult.com\/es\/wp-json\/wp\/v2\/media?parent=117254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}