{"id":101070,"date":"2025-05-26T17:29:48","date_gmt":"2025-05-26T16:29:48","guid":{"rendered":"https:\/\/arquiconsult.com\/?page_id=101070"},"modified":"2025-12-09T09:48:29","modified_gmt":"2025-12-09T09:48:29","slug":"crm-customer-service","status":"publish","type":"page","link":"https:\/\/arquiconsult.com\/pt-br\/crm-customer-service\/","title":{"rendered":"CRM Customer Service"},"content":{"rendered":"\n
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CRM Customer Service<\/b><\/strong><\/h4> <\/div>\n<\/div>\n\n
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Customer Service. Contact Center. Field Service.<\/p> <\/div>\n<\/div>\n\n

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Customer Service. Contact Center. Field Service.<\/h1> <\/div>\n<\/div>\n\n
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Customer Service<\/b><\/h2> <\/div>\n<\/div>\n\n
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Melhore a personaliza\u00e7\u00e3o do servi\u00e7o ao cliente, criando liga\u00e7\u00f5es mais duradouras em todos os pontos de contacto, enquanto otimiza processos e aumenta a produtividade da equipa com o apoio da IA. Com o Dynamics 365 Customer Service<\/strong>, capacite a sua equipa de suporte para superar as expectativas dos clientes, oferecendo experi\u00eancias personalizadas em qualquer canal. O Dynamics 365 Contact Center<\/strong> permite um autoatendimento simples e eficaz, ajudando a equipa de suporte a trabalhar de forma mais inteligente.<\/p>

Transforme as opera\u00e7\u00f5es de servi\u00e7o com o Dynamics 365 Field Service<\/strong>, tirando partido da IA para ajudar a sua equipa de assist\u00eancia no terreno a prestar um servi\u00e7o excecional.<\/p>

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Destaques do Dynamics 365 Customer Insights<\/strong><\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t
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COPILOT NO<\/b>\u00a0DYNAMICS 365 CUSTOMER SERVICE
<\/b>TRANSFORME O SEU SERVI\u00c7O COM O COPILOT<\/strong><\/h2> <\/div>\n<\/div>\n\n
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Apoie as equipas de servi\u00e7o com ferramentas potenciadas por IA que ajudam a acelerar a resolu\u00e7\u00e3o de pedidos.<\/p>

O Copilot no Dynamics 365 Customer Service permite aos agentes oferecer um atendimento ao cliente excecional. O Copilot redige respostas contextuais para consultas por chat e email, al\u00e9m de proporcionar uma experi\u00eancia interativa baseada em bases de conhecimento e no hist\u00f3rico de casos \u2014 garantindo que esta assist\u00eancia inteligente est\u00e1 sempre dispon\u00edvel para responder a perguntas.<\/p>

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COPILOT NO DYNAMICS 365 CONTACT CENTER
<\/b>TRANSFORME O SEU CONTACT CENTER COM O COPILOT<\/strong><\/h2> <\/div>\n<\/div>\n\n
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Liberte o poder da IA generativa<\/strong> com insights obtidos atrav\u00e9s do Copilot e dos canais de voz e digitais. Integre facilmente com os seus CRMs<\/strong> preferidos ou aplica\u00e7\u00f5es personalizadas para revolucionar os fluxos de trabalho do seu contact center.<\/p>

Melhore todos os canais de comunica\u00e7\u00e3o, aumente as capacidades de self-service, otimize o encaminhamento inteligente e eleve o servi\u00e7o assistido por agentes e as opera\u00e7\u00f5es<\/strong>. Beneficie de uma resolu\u00e7\u00e3o de problemas mais r\u00e1pida, agentes mais capacitados e uma redu\u00e7\u00e3o significativa de custos.

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COPILOT NO DYNAMICS 365 <\/b>FIELD SERVICE
<\/b>TRANSFORME AS SUAS OPERA\u00c7\u00d5ES DE SERVI\u00c7O COM IA GENERATIVA<\/strong><\/h2> <\/div>\n<\/div>\n\n
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Prestar um servi\u00e7o de excel\u00eancia no terreno \u00e9 fundamental para conquistar e manter a lealdade dos clientes. O Copilot no Dynamics 365 Field Service<\/strong> apoia gestores e t\u00e9cnicos de servi\u00e7o na resolu\u00e7\u00e3o eficiente de problemas, mantendo os clientes informados em todas as etapas.<\/p>

Al\u00e9m disso, com o Dynamics 365 Remote Assist<\/strong> no Teams e a integra\u00e7\u00e3o fluida de dados entre as aplica\u00e7\u00f5es de Field Service, Finan\u00e7as e Opera\u00e7\u00f5es, eliminamos silos e simplificamos os fluxos de trabalho.<\/p>

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Benef\u00edcios do Dynamics 365 Customer Service<\/strong><\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t<\/div>\n\t\t
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EFICI\u00caNCIA<\/strong><\/p> <\/div>\n<\/div>\n\n

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Capacite os colaboradores de primeira linha com ferramentas que oferecem orienta\u00e7\u00f5es, simplificam a colabora\u00e7\u00e3o e melhoram a experi\u00eancia do cliente.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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AUTOATENDIMENTO<\/strong><\/p> <\/div>\n<\/div>\n\n

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Resolva problemas automaticamente e reduza o volume de chamadas com chatbots potenciados por IA que proporcionam experi\u00eancias envolventes.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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PRODUTIVIDADE<\/strong><\/p> <\/div>\n<\/div>\n\n

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Identifique novas oportunidades para impulsionar m\u00e9tricas-chave e aumentar a produtividade dos representantes de servi\u00e7o.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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VIS\u00c3O 360\u00ba<\/strong><\/p> <\/div>\n<\/div>\n\n

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Identifique oportunidades de envolvimento e personalize as intera\u00e7\u00f5es com base em insights em tempo real e na an\u00e1lise da jornada do cliente.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t<\/div>\n\t\t

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CENTRALIZA\u00c7\u00c3O<\/strong><\/p> <\/div>\n<\/div>\n\n

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Re\u00fana dados de servi\u00e7o ao cliente de todos os canais de intera\u00e7\u00e3o num \u00fanico sistema, dando aos representantes total contexto sobre cada cliente.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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CONECTIVIDADE<\/strong><\/p> <\/div>\n<\/div>\n\n

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Agende reuni\u00f5es, gere tarefas e facilite a colabora\u00e7\u00e3o entre representantes e t\u00e9cnicos com a integra\u00e7\u00e3o nativa do Microsoft Teams.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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OTIMIZA\u00c7\u00c3O<\/strong><\/p> <\/div>\n<\/div>\n\n

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Simplifique a gest\u00e3o de ordens de trabalho e ajude os colaboradores a aceder rapidamente \u00e0 informa\u00e7\u00e3o com o apoio do Copilot.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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FLUXO SEM INTERRUP\u00c7\u00d5ES<\/strong><\/p> <\/div>\n<\/div>\n\n

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Encaminhe rapidamente cada cliente para o representante de servi\u00e7o mais adequado, atrav\u00e9s do canal da sua prefer\u00eancia.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t<\/div>\n\t\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t

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