{"id":10576,"date":"2021-06-04T15:09:09","date_gmt":"2021-06-04T13:09:09","guid":{"rendered":"https:\/\/arquiconsult.com\/crm-customer-service-2\/"},"modified":"2025-01-17T12:26:45","modified_gmt":"2025-01-17T12:26:45","slug":"crm-field-service","status":"publish","type":"page","link":"https:\/\/arquiconsult.com\/pt-br\/crm-field-service\/","title":{"rendered":"Dynamics 365 Field Service"},"content":{"rendered":"\n
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Dynamics 365 Field Service<\/h4> <\/div>\n<\/div>\n\n
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CRM – Fideliza\u00e7\u00e3o do Cliente<\/p> <\/div>\n<\/div>\n\n

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CRM – Fideliza\u00e7\u00e3o do Cliente<\/h1> <\/div>\n<\/div>\n\n
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Recursos do Dynamics 365 Field Service<\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t<\/div>\n\t\n
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Resolva os problemas de servi\u00e7o antes que eles ocorram, reduza os custos operacionais e forne\u00e7a experi\u00eancias positivas no local por meio da an\u00e1lise de informa\u00e7\u00f5es integrada.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t

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Aumente a efici\u00eancia operacional com Iot e Otimize os seus recursos<\/strong><\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t
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Honre a efici\u00eancia
operacional com IOT
<\/strong>Aprimore a sua experi\u00eancia de servi\u00e7o por meio da detec\u00e7\u00e3o e resolu\u00e7\u00e3o proativa de problemas, para que apenas um t\u00e9cnico seja enviado quando necess\u00e1rio.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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Obtenha insights e informa\u00e7\u00f5es
<\/strong>Aproveite as vantagens do IOT para detectar e diagnosticar problemas antes que os clientes os conhe\u00e7am.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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Automatize a cria\u00e7\u00e3o de
ordens de servi\u00e7o<\/strong>
Crie automaticamente pedidos de interven\u00e7\u00e3o e agende ou despache t\u00e9cnicos com informa\u00e7\u00f5es relevantes do cliente nos seus dispositivos.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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Transforme o servi\u00e7o por meio
da <\/strong>manuten\u00e7\u00e3o preditiva
<\/strong>Passe de planos caros de manuten\u00e7\u00e3o programada para um modelo de manuten\u00e7\u00e3o preditiva just-in-time que permite reparar, limpar ou substituir pe\u00e7as apenas quando necess\u00e1rio.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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Principais Benef\u00edcios<\/strong><\/h2> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t
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Obter insights e informa\u00e7\u00f5es<\/strong><\/h3> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t
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Otimizar a gest\u00e3o dos seus recursos e invent\u00e1rio<\/strong><\/h3> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t
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Aumentar a efic\u00e1cia e partilhar as informa\u00e7\u00f5es relevantes, para dar uma melhor resposta \u00e0s necessidades do cliente<\/strong><\/h3> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t
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Interagir proativamente com os seus clientes, criando experi\u00eancias de servi\u00e7o fi\u00e1veis e de f\u00e1cil utiliza\u00e7\u00e3o<\/strong><\/h3> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t
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Inovar com uma plataforma adapt\u00e1vel, f\u00e1cil de personalizar, expandir e interligar com as outras aplica\u00e7\u00f5es e servi\u00e7os que utiliza atualmente<\/strong><\/h3> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t
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Proporcionar ferramentas modernas, como chamadas de v\u00eddeo em realidade mista, anota\u00e7\u00f5es e partilha de ficheiros<\/strong><\/h3> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t
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Aumente e capacite a efic\u00e1cia dos t\u00e9cnicos<\/h2> <\/div>\n<\/div>\n
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Aumente a efic\u00e1cia dos t\u00e9cnicos<\/strong>
D\u00ea aos t\u00e9cnicos uma vis\u00e3o de 360 graus dos seus clientes e orienta\u00e7\u00e3o em tempo real para reduzir o tempo de resolu\u00e7\u00e3o e ganhar a confian\u00e7a do cliente.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Garantir a pontualidade dos compromissos<\/strong>
Disponibilize informa\u00e7\u00f5es sobre as melhores rotas e ordens de servi\u00e7o, que podem ser atualizadas em tempo real e em qualquer dispositivo.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Compartilhe informa\u00e7\u00f5es do cliente<\/strong>
Obtenha uma vis\u00e3o de 360 graus das prefer\u00eancias e do hist\u00f3rico do cliente com instru\u00e7\u00f5es passo a passo personalizadas para monitorizar e concluir a tarefa atual.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Aumente a efici\u00eancia no local<\/strong>
Melhore os processos de campo atrav\u00e9s do acesso m\u00f3vel \u00e0 informa\u00e7\u00e3o no back office.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Modernize o servi\u00e7o de campo usando realidade mista<\/strong>
Execute a solu\u00e7\u00e3o de problemas contextuais e forne\u00e7a aos t\u00e9cnicos chamadas de v\u00eddeo sem as m\u00e3os e recursos de anota\u00e7\u00e3o de realidade mista com o Microsoft Hololens.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Capacitar t\u00e9cnicos<\/strong>
Fornece aos t\u00e9cnicos ferramentas modernas, como videochamada de realidade mista, anota\u00e7\u00f5es e partilha de arquivos, para que possam obter as informa\u00e7\u00f5es para resolver problemas.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Incentive a inova\u00e7\u00e3o<\/strong>
Transforme as intera\u00e7\u00f5es dos clientes com informa\u00e7\u00f5es detalhadas para orientar as suas equipas para alcan\u00e7ar os resultados comerciais ideais.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Resolva problemas complexos com mais rapidez<\/strong>
Permita que os t\u00e9cnicos partilhem no local, o que est\u00e3o a ver com os especialistas remotos. Aceda facilmente aos pedidos de interven\u00e7\u00e3o.<\/p> <\/div>\n <\/div>\n <\/div>\n \t\t <\/div>\n <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t\t\n\t

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Recursos do Dynamics 365 Field Service<\/h2> <\/div>\n<\/div>\n\t
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INTERAJA COM OS SEUS CLIENTES<\/p> <\/div>\n<\/div>\n\n

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Oferece aos clientes portais de autoatendimento, atualiza\u00e7\u00f5es proativas e monitoriza\u00e7\u00e3o t\u00e9cnica para garantir uma experi\u00eancia positiva em todos os est\u00e1gios.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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CONQUISTE A CONFIAN\u00c7A
DO CLIENTE<\/p> <\/div>\n<\/div>\n\n

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Interagir com os clientes, partilhando informa\u00e7\u00f5es sobre cota\u00e7\u00f5es, contratos e agendamento de uma forma totalmente integrada.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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CRIE EXPERI\u00caNCIAS DE SERVI\u00c7O F\u00c1CEIS DE USAR<\/p> <\/div>\n<\/div>\n\n

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Permita que os clientes monitorizem facilmente as atividades de servi\u00e7o e agendem compromissos de forma aut\u00f4noma com um portal de cliente.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t

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COMUNIQUE-SE PROATIVAMENTE<\/p> <\/div>\n<\/div>\n\n

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Fornece aos clientes a localiza\u00e7\u00e3o do t\u00e9cnico em tempo real e lembretes autom\u00e1ticos de marca\u00e7\u00e3o de voz e texto.<\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t<\/div>\n\t\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"

Dynamics 365 Field Service CRM – Fideliza\u00e7\u00e3o do Cliente CRM – Fideliza\u00e7\u00e3o do Cliente Contacte-nos Recursos do Dynamics 365 Field Service Resolva os problemas de servi\u00e7o antes que eles ocorram, reduza os custos operacionais e forne\u00e7a experi\u00eancias positivas no local por meio da an\u00e1lise de informa\u00e7\u00f5es integrada. Aumente a efici\u00eancia operacional com Iot e Otimize […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/pages\/10576"}],"collection":[{"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/comments?post=10576"}],"version-history":[{"count":0,"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/pages\/10576\/revisions"}],"wp:attachment":[{"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/media?parent=10576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}