{"id":117256,"date":"2025-12-17T12:20:49","date_gmt":"2025-12-17T12:20:49","guid":{"rendered":"https:\/\/arquiconsult.com\/?page_id=117256"},"modified":"2025-12-17T15:11:45","modified_gmt":"2025-12-17T15:11:45","slug":"microsoft-365-copilot-para-servico","status":"publish","type":"page","link":"https:\/\/arquiconsult.com\/pt-br\/microsoft-365-copilot-para-servico\/","title":{"rendered":"Microsoft 365 Copilot para Servi\u00e7o"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-117256\" data-postid=\"117256\" class=\"themify_builder_content themify_builder_content-117256 themify_builder tf_clear\">\n    \t<!-- module_row -->\n\t<div  data-css_id=\"w71q259\" data-lazy=\"1\" class=\"module_row themify_builder_row fullcover fullwidth_row_container tb_w71q259 tb_first tf_clearfix\" >\n\t    <div class=\"builder_row_cover tf_abs\"><\/div>\t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\"  data-basecol=\"1\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_z64b259 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_k0y3259  repeat  hide-desktop hide-tablet hide-tablet_landscape hide-mobile\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h1 style=\"text-align: left;\"><b><strong>Microsoft 365 Copilot para Servi\u00e7o Ofere\u00e7a um Atendimento ao Cliente Excecional com Intelig\u00eancia Potenciada por IA<\/strong><\/b><\/h1>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"jlbz759\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_jlbz759 tf_clearfix\" >\n\t    \t\t<div class=\"row_inner col_align_top gutter-narrow col-count-1 tf_box tf_w tf_rel\"  data-basecol=\"1\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_hf7g759 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_tmim760  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: center;\">As equipas de atendimento ao cliente enfrentam volumes crescentes de pedidos, expectativas cada vez maiores e press\u00e3o para resolver problemas mais rapidamente sem comprometer a qualidade. O Microsoft 365 Copilot para Servi\u00e7o capacita os agentes com assist\u00eancia baseada em IA que acelera a resolu\u00e7\u00e3o de casos, melhora a qualidade das respostas e aumenta a satisfa\u00e7\u00e3o do cliente \u2014 tudo dentro do ambiente Dynamics 365 Customer Service que utilizam diariamente.<\/p><p style=\"text-align: center;\">Os servi\u00e7os de implementa\u00e7\u00e3o da Arquiconsult para o Copilot para Servi\u00e7o garantem que a sua organiza\u00e7\u00e3o de atendimento ao cliente aproveita todo o potencial da assist\u00eancia por IA. Desde a implementa\u00e7\u00e3o e integra\u00e7\u00e3o at\u00e9 \u00e0 forma\u00e7\u00e3o e otimiza\u00e7\u00e3o, somos o seu parceiro para transformar a presta\u00e7\u00e3o de servi\u00e7os e criar experi\u00eancias excecionais para os clientes.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"7diu558\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_7diu558 tf_clearfix wow\" data-tf-animation=\"fadeInUp\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_o2tz558 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_2xkf558  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h2 style=\"text-align: center;\"><strong>Capacidades Principais<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"xxxz221\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_xxxz221 tf_clearfix\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-4 tf_box tf_w tf_rel\"  data-basecol=\"4\" data-col_tablet=\"column-full\" data-col_tablet_landscape=\"column4-2\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col4-1 first tb_nhlt221 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_yl5w221   image-center tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    \t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<div class=\"image-content\">\n\t    \t\t\t<h3 class=\"image-title\">\n\t\t\t\t\t\t\t\t\tResumo Inteligente de Casos\t\t\t\t\t\t\t<\/h3>\n\t    \n\t    \t\t<div class=\"image-caption tb_text_wrap\">\n\t\t    O Copilot para Servi\u00e7o gera automaticamente resumos concisos dos casos e do hist\u00f3rico de conversas, permitindo que os agentes compreendam rapidamente o contexto sem ler registos extensos de intera\u00e7\u00f5es. Isto acelera o tempo de prepara\u00e7\u00e3o do agente e melhora a consist\u00eancia quando os casos s\u00e3o transferidos entre agentes.\t    <\/div>\n\t    <!-- \/image-caption -->\n\t    \t<\/div>\n\t<!-- \/image-content -->\n    \t<\/div>\n<!-- \/module image --><!-- module text -->\n<div  class=\"module module-text tb_52uy221  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><style>#sp-ea-119896 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119896.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119896.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444444;}#sp-ea-119896.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #444444;}#sp-ea-119896.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119896.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765979780\"><div id=\"sp-ea-119896\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1198960\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1198960\" aria-controls=\"collapse1198960\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Funcionalidades de Resumo:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1198960\" data-parent=\"#sp-ea-119896\" role=\"region\" aria-labelledby=\"ea-header-1198960\"> <div class=\"ea-body\">. Resumo de conversas multicanal (email, chat, telefone);<br>. Linha temporal do hist\u00f3rico do caso com eventos-chave destacados;<br>. An\u00e1lise de sentimento do cliente e indicadores de escalonamento;<br>. Identifica\u00e7\u00e3o de casos relacionados e contexto hist\u00f3rico;<br>. Formatos de resumo personaliz\u00e1veis para diferentes tipos de casos.<\/div><\/div><\/div><\/div><\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col4-1 second tb_9o7z221 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_e5re221   image-center tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    \t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<div class=\"image-content\">\n\t    \t\t\t<h3 class=\"image-title\">\n\t\t\t\t\t\t\t\t\tGera\u00e7\u00e3o de Respostas com IA\t\t\t\t\t\t\t<\/h3>\n\t    \n\t    \t\t<div class=\"image-caption tb_text_wrap\">\n\t\t    Crie rascunhos de resposta contextualmente relevantes e precisos para pedidos de clientes com base nos detalhes do caso, conte\u00fados da base de conhecimento e padr\u00f5es hist\u00f3ricos de resolu\u00e7\u00e3o. Os agentes podem rever, ajustar e enviar respostas geradas por IA, reduzindo significativamente o tempo de resposta sem comprometer a qualidade.\t    <\/div>\n\t    <!-- \/image-caption -->\n\t    \t<\/div>\n\t<!-- \/image-content -->\n    \t<\/div>\n<!-- \/module image --><!-- module text -->\n<div  class=\"module module-text tb_iudu221  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><style>#sp-ea-119897 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119897.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119897.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-119897.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #444;}#sp-ea-119897.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119897.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765979945\"><div id=\"sp-ea-119897\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1198970\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1198970\" aria-controls=\"collapse1198970\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Capacidades de Resposta:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1198970\" data-parent=\"#sp-ea-119897\" role=\"region\" aria-labelledby=\"ea-header-1198970\"> <div class=\"ea-body\">. Reda\u00e7\u00e3o contextual de respostas para email e chat;<br>. Ajuste de tom (profissional, emp\u00e1tico, informal);<br>. Suporte multilingue para organiza\u00e7\u00f5es globais;<br>. Integra\u00e7\u00e3o com base de conhecimento para informa\u00e7\u00f5es precisas;<br>. Consist\u00eancia com normas de conformidade e voz da marca.<\/div><\/div><\/div><\/div><\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col4-1 third tb_cn6d222 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_ublg222   image-center tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    \t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<div class=\"image-content\">\n\t    \t\t\t<h3 class=\"image-title\">\n\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00e3o com Base de Conhecimento\t\t\t\t\t\t\t<\/h3>\n\t    \n\t    \t\t<div class=\"image-caption tb_text_wrap\">\n\t\t    O Copilot para Servi\u00e7o pesquisa de forma inteligente a sua base de conhecimento, documenta\u00e7\u00e3o e fontes de conte\u00fado aprovadas para fornecer aos agentes artigos relevantes, passos de resolu\u00e7\u00e3o e orienta\u00e7\u00f5es diretamente no seu fluxo de trabalho.\t    <\/div>\n\t    <!-- \/image-caption -->\n\t    \t<\/div>\n\t<!-- \/image-content -->\n    \t<\/div>\n<!-- \/module image --><!-- module text -->\n<div  class=\"module module-text tb_ei4z222  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><style>#sp-ea-119898 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119898.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119898.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-119898.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #444;}#sp-ea-119898.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119898.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765980047\"><div id=\"sp-ea-119898\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1198980\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1198980\" aria-controls=\"collapse1198980\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Funcionalidades da Base de Conhecimento:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1198980\" data-parent=\"#sp-ea-119898\" role=\"region\" aria-labelledby=\"ea-header-1198980\"> <div class=\"ea-body\">. Pesquisa conversacional usando linguagem natural;<br>. Recomenda\u00e7\u00f5es autom\u00e1ticas de artigos com base no contexto do caso;<br>. Pontua\u00e7\u00e3o de confian\u00e7a para artigos sugeridos;<br>. Integra\u00e7\u00e3o com SharePoint, base de conhecimento do Dynamics e fontes externas;<br>. Ciclo de feedback para melhorar a precis\u00e3o das recomenda\u00e7\u00f5es.<\/div><\/div><\/div><\/div><\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col4-1 last tb_xk66222 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_gnou222   image-center tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    \t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<div class=\"image-content\">\n\t    \t\t\t<h3 class=\"image-title\">\n\t\t\t\t\t\t\t\t\tAutoma\u00e7\u00e3o da Gest\u00e3o de Casos\t\t\t\t\t\t\t<\/h3>\n\t    \n\t    \t\t<div class=\"image-caption tb_text_wrap\">\n\t\t    Simplifique o tratamento de casos com automa\u00e7\u00e3o baseada em IA que sugere classifica\u00e7\u00f5es, identifica destinos de encaminhamento, recomenda n\u00edveis de prioridade e gera tarefas de seguimento \u2014 reduzindo o esfor\u00e7o manual e melhorando a consist\u00eancia.\t    <\/div>\n\t    <!-- \/image-caption -->\n\t    \t<\/div>\n\t<!-- \/image-content -->\n    \t<\/div>\n<!-- \/module image --><!-- module text -->\n<div  class=\"module module-text tb_mvqy222  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><style>#sp-ea-119900 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119900.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119900.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-119900.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #444;}#sp-ea-119900.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119900.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765980142\"><div id=\"sp-ea-119900\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1199000\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1199000\" aria-controls=\"collapse1199000\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Capacidades de Automa\u00e7\u00e3o:<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1199000\" data-parent=\"#sp-ea-119900\" role=\"region\" aria-labelledby=\"ea-header-1199000\"> <div class=\"ea-body\">. Classifica\u00e7\u00e3o e categoriza\u00e7\u00e3o autom\u00e1tica de casos;<br>. Recomenda\u00e7\u00f5es inteligentes de encaminhamento;<br>. Sugest\u00e3o de prioridade e gravidade com base no conte\u00fado do caso;<br>. Gera\u00e7\u00e3o e atribui\u00e7\u00e3o de tarefas de seguimento;<br>. Monitoriza\u00e7\u00e3o de SLA e alertas de escalonamento.<\/div><\/div><\/div><\/div><\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"5d7h775\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_5d7h775 tf_clearfix wow\" data-tf-animation=\"fadeInUp\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_ogqv776 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_vsu6776  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h2 style=\"text-align: center;\"><strong>Benef\u00edcios para a sua Organiza\u00e7\u00e3o de Vendas<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"2y1d52\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_2y1d52 tf_clearfix hide-mobile\" >\n\t    \t\t<div class=\"row_inner col_align_top gutter-narrow col-count-1 tf_box tf_w tf_rel\"  data-basecol=\"1\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_ola553 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_6b2e53  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><div id=\"metaslider-id-119934\" style=\"width: 100%;\" class=\"ml-slider-3-107-0 metaslider metaslider-flex metaslider-119934 ml-slider has-dots-nav ms-theme-precognition\" role=\"region\" aria-label=\"New Slideshow\">\n    <div id=\"metaslider_container_119934\">\n        <div id=\"metaslider_119934\">\n            <ul aria-live='off' class='slides'>\n                <li style=\"display: block; width: 100%;\" class=\"slide-119938 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 14:46:09\" data-filename=\"casos-1-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Acelerar a Resolu\u00e7\u00e3o de Casos\" class=\"slider-119934 slide-119938 msDefaultImage\" title=\"Acelerar a Resolu\u00e7\u00e3o de Casos\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/casos-1-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119946 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 14:47:11\" data-filename=\"melhorar-1-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Melhorar a Produtividade dos Agentes\" class=\"slider-119934 slide-119946 msDefaultImage\" title=\"Melhorar a Produtividade dos Agentes\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/melhorar-1-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119950 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 14:47:43\" data-filename=\"agentes-1-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Reduzir o Tempo de Integra\u00e7\u00e3o dos Agentes\" class=\"slider-119934 slide-119950 msDefaultImage\" title=\"Reduzir o Tempo de Integra\u00e7\u00e3o dos Agentes\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/agentes-1-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119954 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 14:48:08\" data-filename=\"cliente-1-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Melhorar a Satisfa\u00e7\u00e3o do Cliente\" class=\"slider-119934 slide-119954 msDefaultImage\" title=\"Melhorar a Satisfa\u00e7\u00e3o do Cliente\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/cliente-1-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119958 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 14:48:34\" data-filename=\"apoiar-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Apoiar o Servi\u00e7o Multicanal\" class=\"slider-119934 slide-119958 msDefaultImage\" title=\"Apoiar o Servi\u00e7o Multicanal\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/apoiar-0x0.png\" \/><\/li>\n            <\/ul>\n        <\/div>\n        \n    <\/div>\n<\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"8bb4860\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_8bb4860 tf_clearfix hide-desktop hide-tablet hide-tablet_landscape\" >\n\t    \t\t<div class=\"row_inner col_align_top gutter-narrow col-count-1 tf_box tf_w tf_rel\"  data-basecol=\"1\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_mnue860 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_9hon860  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p style=\"text-align: left;\"><div id=\"metaslider-id-119975\" style=\"width: 100%;\" class=\"ml-slider-3-107-0 metaslider metaslider-flex metaslider-119975 ml-slider has-dots-nav ms-theme-precognition\" role=\"region\" aria-label=\"New Slideshow\">\n    <div id=\"metaslider_container_119975\">\n        <div id=\"metaslider_119975\">\n            <ul aria-live='off' class='slides'>\n                <li style=\"display: block; width: 100%;\" class=\"slide-119979 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 15:08:16\" data-filename=\"casosmobile-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Acelerar a Resolu\u00e7\u00e3o de Casos\" class=\"slider-119975 slide-119979 msDefaultImage\" title=\"Acelerar a Resolu\u00e7\u00e3o de Casos\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/casosmobile-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119983 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 15:08:49\" data-filename=\"melhorarmobile-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Melhorar a Produtividade dos Agentes\" class=\"slider-119975 slide-119983 msDefaultImage\" title=\"Melhorar a Produtividade dos Agentes\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/melhorarmobile-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119991 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 15:09:52\" data-filename=\"agentesmobile-1-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Reduzir o Tempo de Integra\u00e7\u00e3o dos Agentes\" class=\"slider-119975 slide-119991 msDefaultImage\" title=\"Reduzir o Tempo de Integra\u00e7\u00e3o dos Agentes\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/agentesmobile-1-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119995 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 15:10:19\" data-filename=\"clientemobile-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Melhorar a Satisfa\u00e7\u00e3o do Cliente\" class=\"slider-119975 slide-119995 msDefaultImage\" title=\"Melhorar a Satisfa\u00e7\u00e3o do Cliente\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/clientemobile-0x0.png\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-119999 ms-image \" aria-roledescription=\"slide\" data-date=\"2025-12-17 15:10:43\" data-filename=\"apoiarmobile-0x0.png\" data-slide-type=\"image\"><img src=\"data:image\/jpeg;base64,\" alt=\"Apoiar o Servi\u00e7o Multicanal\" class=\"slider-119975 slide-119999 msDefaultImage\" title=\"Apoiar o Servi\u00e7o Multicanal\" data-ms-src=\"https:\/\/arquiconsult.com\/wp-content\/uploads\/2025\/12\/apoiarmobile-0x0.png\" \/><\/li>\n            <\/ul>\n        <\/div>\n        \n    <\/div>\n<\/div><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"dh67150\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_dh67150 tf_clearfix hide-desktop hide-tablet hide-tablet_landscape\" >\n\t    \t\t<div class=\"row_inner col_align_top gutter-narrow col-count-5 tf_box tf_w tf_rel\"  data-basecol=\"5\" data-col_mobile=\"column4-1\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 first tb_ue3e151 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_j8o9151  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Acelerar a Resolu\u00e7\u00e3o de Casos<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 second tb_kcpo151 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_msil151  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Melhorar a Produtividade dos Agentes<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 third tb_o1qt151 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_u7cq151  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Reduzir o Tempo de Integra\u00e7\u00e3o dos Agentes<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 fourth tb_sw4i151 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_a4ol151  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Melhorar a Satisfa\u00e7\u00e3o do Cliente<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 last tb_bsp4151 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_d5li151  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Apoiar o Servi\u00e7o Multicanal<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"14vn617\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_14vn617 tf_clearfix wow\" data-tf-animation=\"fadeInUp\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_d88u617 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_lahc617  repeat \" data-lazy=\"1\" data-lax-translate-y=\"(vh*1) 0,(vh*0) -200\" data-lax=\"true\">\n        <div  class=\"tb_text_wrap\">\n    <h2 style=\"text-align: center;\"><strong>A Nossa Abordagem de Implementa\u00e7\u00e3o<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"2k9c797\" data-lax-translate-y=\"(vh*0.6) 0,(vh*0) -140\" data-lax=\"true\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat-none fullwidth tb_2k9c797 tf_clearfix\" >\n\t    \t\t<div class=\"row_inner col_align_top gutter-narrow col-count-5 tf_box tf_w tf_rel\"  data-basecol=\"5\" data-col_tablet_landscape=\"column4-2\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 first tb_o9x3797 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_wlj5797  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: left;\"><strong>Avalia\u00e7\u00e3o e Planeamento<\/strong><\/h3>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_ah3g797  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Avaliamos os seus processos de servi\u00e7o atuais, a configura\u00e7\u00e3o do Dynamics 365 Customer Service, a maturidade da base de conhecimento e os requisitos de integra\u00e7\u00e3o para desenvolver uma estrat\u00e9gia de implementa\u00e7\u00e3o personalizada.<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_8qyh797  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <style>#sp-ea-119902 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119902.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119902.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #ffffff;}#sp-ea-119902.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #ffffff;}#sp-ea-119902.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119902.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #ffffff;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765980260\"><div id=\"sp-ea-119902\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1199020\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1199020\" aria-controls=\"collapse1199020\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Atividades de Avalia\u00e7\u00e3o<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1199020\" data-parent=\"#sp-ea-119902\" role=\"region\" aria-labelledby=\"ea-header-1199020\"> <div class=\"ea-body\">. Mapeamento dos processos de servi\u00e7o e identifica\u00e7\u00e3o de pontos cr\u00edticos;<br>. An\u00e1lise do volume de casos e dos canais;<br>. Auditoria ao conte\u00fado da base de conhecimento e an\u00e1lise de lacunas;<br>. Requisitos de integra\u00e7\u00e3o com sistemas de terceiros;<br>. Defini\u00e7\u00e3o de m\u00e9tricas de sucesso e estabelecimento da linha de base de desempenho.<\/div><\/div><\/div><\/div><\/div>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 second tb_o2jg797 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_uxvt797  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: left;\"><strong>Implementa\u00e7\u00e3o e Integra\u00e7\u00e3o<\/strong><\/h3>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_tw32798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Os nossos especialistas tratam da implementa\u00e7\u00e3o do Copilot for Service no seu ambiente Dynamics 365, configuram funcionalidades de IA, integram fontes de conhecimento e aplicam controlos de seguran\u00e7a e conformidade.<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_sqhm798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <style>#sp-ea-119904 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119904.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119904.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #ffffff;}#sp-ea-119904.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #ffffff;}#sp-ea-119904.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119904.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #ffffff;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765980358\"><div id=\"sp-ea-119904\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1199040\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1199040\" aria-controls=\"collapse1199040\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Servi\u00e7os de Implementa\u00e7\u00e3o<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1199040\" data-parent=\"#sp-ea-119904\" role=\"region\" aria-labelledby=\"ea-header-1199040\"> <div class=\"ea-body\">. Ativa\u00e7\u00e3o e configura\u00e7\u00e3o do Copilot for Service;<br>. Integra\u00e7\u00e3o da base de conhecimento (Dynamics, SharePoint, fontes externas);<br>. Configura\u00e7\u00e3o multicanal (email, chat, integra\u00e7\u00e3o de voz);<br>. Implementa\u00e7\u00e3o de seguran\u00e7a e governa\u00e7\u00e3o de dados;<br>. Aprovisionamento de utilizadores e configura\u00e7\u00e3o de acessos baseados em fun\u00e7\u00f5es.<\/div><\/div><\/div><\/div><\/div>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 third tb_xmuz798 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_vxkh798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: left;\"><strong>Otimiza\u00e7\u00e3o do Conhecimento<\/strong><\/h3>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_zrl0798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>A efic\u00e1cia do Copilot for Service depende significativamente da qualidade da base de conhecimento. Ajudamos a otimizar o conte\u00fado, melhorar a capacidade de pesquisa e estabelecer processos para gest\u00e3o cont\u00ednua.<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_823u798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <style>#sp-ea-119906 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119906.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119906.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #ffffff;}#sp-ea-119906.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #ffffff;}#sp-ea-119906.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119906.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #ffffff;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765980459\"><div id=\"sp-ea-119906\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1199060\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1199060\" aria-controls=\"collapse1199060\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Servi\u00e7os de Conhecimento<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1199060\" data-parent=\"#sp-ea-119906\" role=\"region\" aria-labelledby=\"ea-header-1199060\"> <div class=\"ea-body\">. Auditoria e melhoria do conte\u00fado da base de conhecimento;<br>. Otimiza\u00e7\u00e3o da estrutura dos artigos e metadados;<br>. Identifica\u00e7\u00e3o de lacunas e defini\u00e7\u00e3o de prioridades para cria\u00e7\u00e3o de conte\u00fado;<br>. Configura\u00e7\u00e3o da pesquisa e ajuste da relev\u00e2ncia;<br>. Processos de governa\u00e7\u00e3o e manuten\u00e7\u00e3o do conte\u00fado.<\/div><\/div><\/div><\/div><\/div>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 fourth tb_5wao798 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_o9e5798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: left;\"><strong>Forma\u00e7\u00e3o e Gest\u00e3o da Mudan\u00e7a<\/strong><\/h3>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_7j0b798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Forma\u00e7\u00e3o abrangente garante que os agentes de servi\u00e7o compreendem como utilizar eficazmente as capacidades do Copilot, confiam nas recomenda\u00e7\u00f5es da IA e integram a assist\u00eancia inteligente nos seus fluxos de trabalho.<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_u5sr798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <style>#sp-ea-119908 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119908.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119908.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #ffffff;}#sp-ea-119908.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #ffffff;}#sp-ea-119908.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119908.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #ffffff;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765980621\"><div id=\"sp-ea-119908\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1199080\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1199080\" aria-controls=\"collapse1199080\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Programa de Forma\u00e7\u00e3o<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1199080\" data-parent=\"#sp-ea-119908\" role=\"region\" aria-labelledby=\"ea-header-1199080\"> <div class=\"ea-body\">. Sess\u00f5es para gestores de servi\u00e7o sobre estrat\u00e9gia e benef\u00edcios da IA;<br>. Forma\u00e7\u00e3o dos agentes sobre funcionalidades do Copilot e boas pr\u00e1ticas;<br>. Exerc\u00edcios pr\u00e1ticos com cen\u00e1rios realistas;<br>. Diretrizes para revis\u00e3o e modifica\u00e7\u00e3o de conte\u00fado gerado por IA;<br>. Recursos de aprendizagem cont\u00ednua e coaching entre pares.<\/div><\/div><\/div><\/div><\/div>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col5-1 last tb_ebd3798 repeat tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_oqou798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: left;\"><strong>Monitoriza\u00e7\u00e3o e Otimiza\u00e7\u00e3o de Desempenho<\/strong><\/h3>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_sud0798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>Criamos dashboards de desempenho, monitorizamos a ado\u00e7\u00e3o e o impacto no neg\u00f3cio, recolhemos feedback dos agentes e otimizamos continuamente as configura\u00e7\u00f5es do Copilot para maximizar o valor.<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_ik8q798  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <style>#sp-ea-119910 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-119910.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #e2e2e2; }#sp-ea-119910.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #ffffff;}#sp-ea-119910.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: transparent; color: #ffffff;}#sp-ea-119910.sp-easy-accordion>.sp-ea-single {background: transparent;}#sp-ea-119910.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #ffffff;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1765980733\"><div id=\"sp-ea-119910\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1199100\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1199100\" aria-controls=\"collapse1199100\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Servi\u00e7os de Otimiza\u00e7\u00e3o<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1199100\" data-parent=\"#sp-ea-119910\" role=\"region\" aria-labelledby=\"ea-header-1199100\"> <div class=\"ea-body\">. Monitoriza\u00e7\u00e3o da ado\u00e7\u00e3o e an\u00e1lise de utiliza\u00e7\u00e3o;<br>. M\u00e9tricas de satisfa\u00e7\u00e3o do cliente e resolu\u00e7\u00e3o;<br>. Recolha e an\u00e1lise de feedback dos agentes;<br>. Monitoriza\u00e7\u00e3o e melhoria da qualidade das respostas da IA;<br>. Ativa\u00e7\u00e3o de novas capacidades e expans\u00e3o de casos de uso.<\/div><\/div><\/div><\/div><\/div>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-css_id=\"uoa5203\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth tb_uoa5203 tf_clearfix wow\" data-tf-animation=\"fadeInUp\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_544x203 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_byro203  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h2 style=\"text-align: center;\"><strong>M\u00e9tricas de Sucesso<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_ku1c203  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"text-align: center;\"><span style=\"color: #333333;\">As organiza\u00e7\u00f5es que implementam o Copilot for Service com parceiros Microsoft alcan\u00e7am melhorias significativas<\/span><\/h3><h3 style=\"text-align: center;\">\u00a0<\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-tablet_landscape-padding=\"10px,10px\" data-mobile-padding=\",5px\" data-hide-anchor=\"1\" data-css_id=\"vtru526\" data-lazy=\"1\" class=\"module_row themify_builder_row repeat fullwidth_row_container tb_vtru526 tf_clearfix\" >\n\t    <div class=\"builder_row_cover tf_abs\"><\/div>\t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_zzxd526 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    \t<div  data-lax-translate-y=\"(vh*0.76) 0,(vh*0) -70\" data-lax=\"true\" data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row repeat tb_82bj526 tf_w tf_clearfix\">\n\t    \t\t<div class=\"subrow_inner col_align_top gutter-narrow col-count-4 tf_box tf_w\"  data-basecol=\"4\" data-col_mobile=\"column-full\">\n\t\t\t<div  data-lazy=\"1\" class=\"sub_column module_column tf_box col4-1 first tb_kjf6526 repeat\" > \n\t    \t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_dtau526  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"color: #24276a; text-align: center;\"><span style=\"color: #ffffff;\"><strong>Redu\u00e7\u00e3o de 30-40% no tempo m\u00e9dio de atendimento<\/strong> gra\u00e7as a uma pesquisa de casos mais r\u00e1pida e gera\u00e7\u00e3o de respostas automatizadas.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"sub_column module_column tf_box col4-1 second tb_tgii527 repeat\" > \n\t    \t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_cfu0527  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"color: #24276a; text-align: center;\"><span style=\"color: #ffffff;\"><strong>Redu\u00e7\u00e3o de 50% no tempo de integra\u00e7\u00e3o dos agentes<\/strong> com orienta\u00e7\u00e3o e assist\u00eancia potenciadas por IA.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"sub_column module_column tf_box col4-1 third tb_w59t527 repeat\" > \n\t    \t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_p3dn527  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"color: #24276a; text-align: center;\"><span style=\"color: #ffffff;\"><strong>Melhoria de 20-30% nas taxas de resolu\u00e7\u00e3o ao primeiro contacto<\/strong> atrav\u00e9s de melhor acesso ao conhecimento.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t<div  data-lazy=\"1\" class=\"sub_column module_column tf_box col4-1 last tb_z0v5528 repeat\" > \n\t    \t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_fqj2528  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"color: #24276a; text-align: center;\"><span style=\"color: #ffffff;\"><strong>Aumento de 25-35% nos \u00edndices de satisfa\u00e7\u00e3o do cliente<\/strong> gra\u00e7as a um servi\u00e7o mais r\u00e1pido e de maior qualidade.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t<\/div><!-- \/themify_builder_sub_row -->\n\t<!-- module text -->\n<div  class=\"module module-text tb_7zxv528  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <h3 style=\"color: #24276a; text-align: center;\"><span style=\"color: #ffffff;\"><strong>Transforme a sua organiza\u00e7\u00e3o de servi\u00e7o ao cliente com assist\u00eancia baseada em IA. Contacte-nos para agendar uma consulta sobre o Copilot for Service e descubra como podemos ajud\u00e1-lo a oferecer experi\u00eancias excecionais aos clientes, enquanto melhora a produtividade e satisfa\u00e7\u00e3o dos agentes.<\/strong><\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-anchor=\"crm_form\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-crm_form tb_3pua537 tf_clearfix\" >\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_e5ph537 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module plain text -->\n<div  class=\"module module-plain-text tb_q8vf537 \" data-lazy=\"1\">\n        <div class=\"tb_text_wrap\">\n\t<div\n        data-form-id='4a0e2fbf-cda9-f011-bbd2-000d3a26b221'\n        data-form-api-url='https:\/\/public-eur.mkt.dynamics.com\/api\/v1.0\/orgs\/89d90a5a-468d-436c-8bd1-5cc7cfa5e05b\/landingpageforms'\n        data-cached-form-url='https:\/\/assets-eur.mkt.dynamics.com\/89d90a5a-468d-436c-8bd1-5cc7cfa5e05b\/digitalassets\/forms\/4a0e2fbf-cda9-f011-bbd2-000d3a26b221' ><\/div>\n        <script src = 'https:\/\/cxppusa1formui01cdnsa01-endpoint.azureedge.net\/eur\/FormLoader\/FormLoader.bundle.js' ><\/script>    <\/div>\n<\/div>\n<!-- \/module plain text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t<\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>Microsoft 365 Copilot para Servi\u00e7o Ofere\u00e7a um Atendimento ao Cliente Excecional com Intelig\u00eancia Potenciada por IA As equipas de atendimento ao cliente enfrentam volumes crescentes de pedidos, expectativas cada vez maiores e press\u00e3o para resolver problemas mais rapidamente sem comprometer a qualidade. O Microsoft 365 Copilot para Servi\u00e7o capacita os agentes com assist\u00eancia baseada em [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/pages\/117256"}],"collection":[{"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/comments?post=117256"}],"version-history":[{"count":45,"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/pages\/117256\/revisions"}],"predecessor-version":[{"id":120000,"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/pages\/117256\/revisions\/120000"}],"wp:attachment":[{"href":"https:\/\/arquiconsult.com\/pt-br\/wp-json\/wp\/v2\/media?parent=117256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}