Skip to content

Dynamics 365 Customer Service

CRM – Customer Loyalty

CRM – Customer Loyalty

1.
Access information on line and on time, through a portal

2.
Ensure cross-channel information, allowing relevant insights to be introduced into the sales process

3.
Providing access to a mobile information platform, enabling them to improve and complete the sales process

4.
Provide an Onsite service that automates operations, making the sale a quick process

5.
Use reporting and analytics tools to predict behavior, anticipate market needs and increase sales

Dynamics 365
Customer Service

Interact with customers on any channel and on any device

Equip your company with intelligent customer service that guarantees customer loyalty and ensures effective service to companies, in direct sales or online.

Help customers find answers more easily through self-service, community or social media channels. Intelligently monitor incidents from any channel to the ideal vendor to ensure fast resolution.

portatil

EASY ACCESSIBILITY

Accessible through a portal, sellers and customers have on-line and timely information.

local

ON-SITE SERVICE

An on-site service that automates operations, which makes selling a quick process.

movel

MOBILE INFORMATION PLATFORM

Offer your salespeople a mobile information platform where they can access data that will allow them to improve and complete the sales process.

analises

REPORTING AND ANALYSIS TOOLS

Use reporting and analysis tools to predict behavior, anticipate market needs, and increase sales.

seguro

SAFE AND EASY TO USE

Ensure cross-checking of multi-channel information, allowing the salesperson to introduce relevant information into the sales process.

Use AI through e-sellers

Automate resolution tasks and free agents for value-added interactions. Leverage the industry’s most powerful customer support artificial intelligence architecture, support bots are smart, fast, and always available.

DELIVER CUSTOM SERVICE AND FAST SUPPORT

Help sellers achieve optimal results:

Intelligent automation dynamically guides salespeople to the right actions, presenting relevant information at the exact moment it is needed through a single interface.

Customize support with a complete customer view:

Offer added value across all touch points. A 360-degree view of each customer’s journey allows salespeople to anticipate needs and customize every interaction.

Train salespeople with AI customer service assistants:

Increase agent productivity and avoid escalation. Seller-driven bots use contextual data about customers and their business to make intelligent recommendations.

Take advantage of revenue opportunities:

Use the service and support as an upsell or cross-sell opportunity, providing recommendations driven by machine learning from salespeople.

Solve problems with predictive maintenance:

Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.

learn from every interaction

Innovate with a platform of modern and adaptable sales

Adapt quickly
Accelerate marketing and adapt the app to your needs through visual editors, no programming involved, and tools that make it easy to create and deploy mobile and web apps.

Unify the service environment
Automate processes for Dynamics 365 applications and third-party systems to improve interaction experiences.

Invest in trust
Reduce the costs, time and complexity associated with a global infrastructure operation and count on data protection in our advanced data centers.

Drive innovation
Transform customer interactions with artificial intelligence insights, guiding your teams to achieve optimal business outcomes.