Dynamics 365 Customer Service
A single, connected, omnichannel solution that increases agent productivity, optimizes operations, and tailors customer experiences.
Boost your Customer Service Performance
Dynamics 365 Customer Service solutions streamlines workflows, speeds up responses, and provides instant support, helping you exceed customer expectations and maintain brand perception. It offers immediate, global responses without the need for 24/7 staff, ensuring timely and effective service that boosts customer confidence and supports brand loyalty.
Highlights of Dynamics 365 Customer Service
1.
Resolve issues quickly.
Direct customers to the best solution every time with a ticket management system that connects requests to a unified view of their products, purchases, and support history.
2.
Act promptly to
prevent issues.
AI identifies potential problems early on, allowing for timely repairs. Automated processes manage inquiries, distribute the workload among team members, and route issues to the appropriate individuals.
3.
Boost productivity.
Create custom digital workspaces and dashboards to keep your team organized and streamline workflows. Use built-in intelligence to monitor resources and adjust workloads based on call volumes.
4.
Reduce costs.
Use AI to free up agents for high-value tasks while virtual agents handle simple queries. Offer self-service support with an online knowledge base for instant access to common questions.
5.
Increase customer loyalty.
Set up a customer service system for access via live chat, phone, email, SMS, or social media. Use a complete view of the customer journey to anticipate needs and offer personalized interactions.
Know your customers
Collaborate live in Teams
Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited service representative.
Get real-time insights
Empower service representatives with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles.
Connect with the right service representative
Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited service representative.
Enhance your service team’s capabilities and revolutionize your customer service
Enable Self-Service with AI
Resolve customer issues instantly with AI-powered bots and human-like IVR. Boost productivity by automating routine and complex tasks.
Optimize service operations
Access AI-driven analytics in an omnichannel dashboard. Detect trends and improve support. Plan staffing with forecast reports.
Enhance digital engagement
Set up scalable phone systems with Teams. Provide faster service on preferred digital channels. Communicate effectively with real-time translation.
COPILOT IN DYNAMICS 365 CUSTOMER SERVICE
TRANSFORM YOUR SERVICE WITH COPILOT
Support service teams with AI-powered tools that help them drive faster resolution.
Copilot in Dynamics 365 Customer Service empowers agents to deliver exceptional customer care. Copilot drafts contextual answers to queries in both chat and email, in addition to providing an interactive chat experience over knowledge bases and case history so this AI-powered expertise is always available to answer questions.
COPILOT IN DYNAMICS 365 CONTACT CENTER
TRANSFORM YOUR CONTACT CENTER WITH COPILOT
Unlock the power of generative AI with insights from our Copilot usage and voice and digital channels. Seamlessly integrate with your preferred CRMs or custom apps to revolutionize your contact center workflows.
Enhance every communication channel, boost self-service capabilities, optimize intelligent routing, and elevate agent-assisted service and operations. Experience faster problem-solving, empowered agents, and significant cost reductions.
COPILOT IN DYNAMICS 365 FIELD SERVICE
TRANSFORM YOUR SERVICE OPERATIONS WITH GENERATIVE AI
Delivering exceptional field service builds customer loyalty. Copilot in Dynamics 365 Field Service helps service managers and technicians efficiently resolve issues and keep customers updated.
Additionally, with Dynamics 365 Remote Assist in Teams and seamless data flow across Field Service, Finance, and Operations applications, we’re breaking down silos and simplifying workflows.