Dynamics 365 Customer Service

CRM – Customer Loyalty

Dynamics 365
Customer Service

Interact with customers on any
channel and on any device

Equip your company with intelligent customer service that guarantees customer loyalty and ensures effective service to companies, in direct sales or online.

Help customers find answers more easily through self-service, community or social media channels. Intelligently monitor incidents from any channel to the ideal vendor to ensure fast resolution.

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EASY ACCESSIBILITY

Accessible through a portal, sellers and customers have on-line and timely information.

ON-SITE SERVICE

An on-site service that automates operations, which makes selling a quick process.

MOBILE INFORMATION PLATFORM

Offer your salespeople a mobile information platform where they can access data that will allow them to improve and complete the sales process.

REPORTING AND ANALYSIS TOOLS

Use reporting and analysis tools to predict behavior, anticipate market needs, and increase sales.

SAFE AND EASY TO USE

Ensure cross-checking of multi-channel information, allowing the salesperson to introduce relevant information into the sales process.

Use AI through e-sellers

Automate resolution tasks and free agents for value-added interactions. Leverage the industry’s most powerful customer support artificial intelligence architecture, support bots are smart, fast, and always available.

Help sellers achieve optimal results-CRM

Customize support with a complete customer view-CRM

Train salespeople with AI customer service assistants-CRM

Take advantage of revenue opportunities-CRM

Solve problems with predictive maintenance-CRM

Slide

DELIVER CUSTOM SERVICE AND FAST SUPPORT
Help sellers achieve optimal results:

Intelligent automation dynamically guides salespeople to the right actions, presenting relevant information at the exact moment it is needed through a single interface.

Slide

DELIVER CUSTOM SERVICE AND FAST SUPPORT
Customize support with a complete customer view:

Offer added value across all touch points. A 360-degree view of each customer's journey allows salespeople to anticipate needs and customize every interaction.

Slide

DELIVER CUSTOM SERVICE AND FAST SUPPORT
Train salespeople with AI customer service assistants:

Increase agent productivity and avoid escalation. Seller-driven bots use contextual data about customers and their business to make intelligent recommendations.

Slide

DELIVER CUSTOM SERVICE AND FAST SUPPORT
Take advantage of revenue opportunities:

Use the service and support as an upsell or cross-sell opportunity, providing recommendations driven by machine learning from salespeople.

Slide

DELIVER CUSTOM SERVICE AND FAST SUPPORT
Solve problems with predictive maintenance:

Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.

Slide

DELIVER CUSTOM SERVICE AND FAST SUPPORT

Help sellers achieve optimal results:

Intelligent automation dynamically guides salespeople to the right actions, presenting relevant information at the exact moment it is needed through a single interface.

Slide

DELIVER CUSTOM SERVICE AND FAST SUPPORT

Customize support with a complete customer view:

Offer added value across all touch points. A 360-degree view of each customer's journey allows salespeople to anticipate needs and customize every interaction.

Slide

DELIVER CUSTOM SERVICE AND FAST SUPPORT

Train salespeople with AI customer service assistants:

Increase agent productivity and avoid escalation. Seller-driven bots use contextual data about customers and their business to make intelligent recommendations.

Slide

DELIVER CUSTOM SERVICE AND FAST SUPPORT

Take advantage of revenue opportunities:

Use the service and support as an upsell or cross-sell opportunity, providing recommendations driven by machine learning from salespeople.

Slide

DELIVER CUSTOM SERVICE AND FAST SUPPORT

Solve problems with predictive maintenance:

Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.

learn from every interaction

Learn from your customers
Create opportunities for improvement through feedback gained through direct surveys, discussion forums and social media.

Turn ideas into actions
Improve service by analyzing targeted customer contact operations and business-critical data.

Accelerate integration and adoption
Onboard new sales people quickly and keep them informed of new features and best practices identified through customized application training, which is always available

Promote an agile support model
Optimize employee levels and place resources based on channel popularity, important issues, and skills needed to handle fluctuations that occur daily and over time.

Adapt quickly
Accelerate marketing and adapt the app to your needs through visual editors, no programming involved, and tools that make it easy to create and deploy mobile and web apps.

Invest in trust
Reduce the costs, time and complexity associated with a global infrastructure operation and count on data protection in our advanced data centers.

Innovate with a platform of
modern and adaptable sales

Unify the service environment
Automate processes for Dynamics 365 applications and third-party systems to improve interaction experiences.

Drive innovation
Transform customer interactions with artificial intelligence insights, guiding
your teams to achieve optimal
business outcomes.

Discover Dynamics 365 AI

Dynamics 365 Customer Service