CRM Customer Service
Customer Service. Contact Center. Field Service.
Customer Service
Enhance customer service personalization by creating longer-lasting connections across all touchpoints, while improving processes and team productivity with AI. With Dynamics 365 Customer Service, empower your support team to exceed customer expectations by providing personalized experiences on any channel. Dynamics 365 Contact Center offers effortless self-service, enabling the support team to work smarter.
Transform service operations with Dynamics 365 Field Service, leveraging AI to help your field service team deliver exceptional service.
Highlights of Dynamics 365 Customer Insights
COPILOT IN DYNAMICS 365 CUSTOMER SERVICE
TRANSFORM YOUR SERVICE WITH COPILOT
Support service teams with AI-powered tools that help them drive faster resolution.
Copilot in Dynamics 365 Customer Service empowers agents to deliver exceptional customer care. Copilot drafts contextual answers to queries in both chat and email, in addition to providing an interactive chat experience over knowledge bases and case history so this AI-powered expertise is always available to answer questions.
COPILOT IN DYNAMICS 365 CONTACT CENTER
TRANSFORM YOUR CONTACT CENTER WITH COPILOT
Unlock the power of generative AI with insights from our Copilot usage and voice and digital channels. Seamlessly integrate with your preferred CRMs or custom apps to revolutionize your contact center workflows.
Enhance every communication channel, boost self-service capabilities, optimize intelligent routing, and elevate agent-assisted service and operations. Experience faster problem-solving, empowered agents, and significant cost reductions.
COPILOT IN DYNAMICS 365 FIELD SERVICE
TRANSFORM YOUR SERVICE OPERATIONS WITH GENERATIVE AI
Delivering exceptional field service builds customer loyalty. Copilot in Dynamics 365 Field Service helps service managers and technicians efficiently resolve issues and keep customers updated.
Additionally, with Dynamics 365 Remote Assist in Teams and seamless data flow across Field Service, Finance, and Operations applications, we’re breaking down silos and simplifying workflows.
Dynamics 365 Customer Service Benefits
EFFICIENCY
Equip frontline workers with tools that provide guidance, simplify collaboration, and improve customer experiences.
SELF SERVICE
Automatically resolve issues and reduce call volume with AI-powered chatbots that deliver engaging experiences.
PRODUTIVITY
Uncover new opportunities to boost key metrics and improve service representative productivity.
360º VIEW
Identify engagement opportunities and tailor interactions based on real-time insights and customer journey analytics.
CENTRALIZATION
Pull customer service data from every interaction and engagement channel into one system to give service representatives full context.
CONNECT
Schedule meetings, manage tasks, and ease collaboration for service representatives and technicians with built-in Microsoft Teams functionality.
OPTIMIZE
Streamline work order management and help frontline workers find information faster with Copilot.
SEAMLESS
Quickly route every customer to the best-suited service representative through any channel they prefer.