Dynamics 365 Field Service
CRM – Customer Loyalty
Dynamics 365 Field Service Features
Resolve service issues before they occur, reduce operating costs and provide positive onsite experiences through integrated information analytics.


Honor operational efficiency with IOT
Enhance your service experience through proactive problem detection and resolution, so only one technician is dispatched when needed.
Increase operational efficiency with Iot

Get insights and information
Take advantage of the IOT to detect and diagnose problems before customers know
about them.


Automate the creation of work orders
Automatically create intervention requests and schedule or dispatch technicians with relevant customer information on their devices.
Optimize your resources

Transform service through predictive maintenance
Move from expensive scheduled maintenance plans to a just-in-time predictive maintenance model that allows you to repair, clean or replace parts only when needed.
Increase and empower the effectiveness of technicians
Dynamics 365 Field Service Features
INTERACT WITH YOUR CUSTOMERS
It offers customers self-service portals, proactive updates and technical monitoring to ensure a positive experience at every stage.
EARN CUSTOMER TRUST
Interact with customers, sharing information about quotes, contracts and scheduling in a fully integrated way.
CREATE EASY-TO-USE SERVICE EXPERIENCES
Allow customers to easily monitor service activities and autonomously schedule appointments with a customer portal.
COMMUNICATE PROACTIVELY
Provides customers with real-time technician location and automatic voice and text dial reminders.