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Dynamics 365 Field Service

CRM – Customer Loyalty

Dynamics 365 Field Service Features

Resolve service issues before they occur, reduce operating costs and provide positive onsite experiences through integrated information analytics.

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Honor operational efficiency with IOT
Enhance your service experience through proactive problem detection and resolution, so only one technician is dispatched when needed.

Increase operational efficiency with Iot

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Get insights and information
Take advantage of the IOT to detect and diagnose problems before customers know
about them.

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Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares

Automate the creation of work orders
Automatically create intervention requests and schedule or dispatch technicians with relevant customer information on their devices.

Optimize your resources

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Transform service through predictive maintenance
Move from expensive scheduled maintenance plans to a just-in-time predictive maintenance model that allows you to repair, clean or replace parts only when needed.

Increase and empower the effectiveness of technicians

Dynamics 365 Field Service Features

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INTERACT WITH YOUR CUSTOMERS

It offers customers self-service portals, proactive updates and technical monitoring to ensure a positive experience at every stage.

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EARN CUSTOMER TRUST

Interact with customers, sharing information about quotes, contracts and scheduling in a fully integrated way.

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CREATE EASY-TO-USE SERVICE EXPERIENCES

Allow customers to easily monitor service activities and autonomously schedule appointments with a customer portal.

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COMMUNICATE PROACTIVELY

Provides customers with real-time technician location and automatic voice and text dial reminders.