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Arquiconsult.com / Solutions / Microsoft Dynamics 365 / Dynamics 365 Finance and SCM / Managed Services

Managed Services

Managed Services allows you to grow your business

Our Managed Services Team provides you the ability to handle and improve the daily operations carried out by your business solutions.

Managed Services allows you to:

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Ensure more capability to your company end-users.

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Allow in-house IT to aim on more strategic IT programs.

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Free your team to focus on your business’ core competencies.

With our specialized services many of the common issues
in an organization are obliterated, as:

Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares
Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares
Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares
Dynamics 365 BC-Dynamics 365 Enterprise-Sales-Microsoft Dynamics 365-RGPD-Commerce-Microsoft Dynamics NAV-Navision-Microsoft-Softwares

The impossibility of developing all the processes and/or projects defined in the year due to lack of support.

Service interruptions that disrupt your internal team dynamics.

Budget discrepancies for implementation of applications and other improvements.

Technical lack of knowledge or data that makes it impossible to develop processes.

WHY US?

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Dedicated Iberian Managed Services structure

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Managed Services Governance – designed with the Customer

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Competitive Rates and flexibility on the billing model

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Extended Service
Hours
schedule

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3 Full Languages Support: English, Spanish, and Portuguese

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Managed Services solutions targeted to customer specific needs (24×7 support, call center, chat-based tier 0, hybrid staffing)

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We rotate Managed Services staff through full delivery projects in order to increase knowledge and ensure continuity

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Enable the adherence to best practices, minimizing the risk involved in the service delivery

Managed Service – Scope of Activities

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Managed Service Methodology – Process Steps

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Tier 0

Analysis and Triage

Tier 1

Service Support

Tier 2

In-deph Service

Support and Valueadded Service

Tier 3

Expert Application

and Technical Work

Tier 4

Small Projects

Tier 5

Projects

Arquiconsult Managed Services Platform

. Teams Collaboration tool

. Service level reporting platform

. Work organization and dispatch

. Ticket history

. Worklog Access and Contract Hours Consumption

. Integrated to Azure DevOps

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Support Contacts

You can send us an email

Create a ticket on our Support Platform

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