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Arquiconsult.com / Services / Managed Services

MANAGED SERVICES

Regardles of the type, size or sector of your business, our Customer Care team can take care and support your business.

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In a changing world the need to evolve and keep updated your systems its critical. Business keep changing and adapting with an unprecendented pace. Our teams, can support your business transformation, acting as a true Customer Care team focusing on providing you cutting-edge solutions.

We at Arquiconsult, are focusing on supporting our customer, that above all are our partners, we grow together, always focusing on doing better and improving.

Our Mission

Provide a high-quality service, through a highly experienced team, 100% dedicated to our customers and focused on:

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Resolving day-to-day questions

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Updates of new features and releases, tips and best practices supporting your business moving forward

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Specialized training to empower your user and enhance user experience

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Develop new features to streamline process to allow your business to move forward

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Assisting you monitoring your overall IT structure and business application platform

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Provide effective assistance either remote or onsite

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Allow in-house IT to aim on more strategic IT programs

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Free your team to focus on your business’ core competencies

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Provide Consultancy services to strategically design both your overall IT structure and business application architecture and management

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Product Life Cycle

The Microsoft Product Lifecycle Policy is designed to provide customers with consistent, transparent and predictable software support and assistance guidelines.

Learn more about the lifecycle of your Dynamics 365 solution.

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Active Maintenance Plan

Every year, customers are invited to renew the Maintenance Plan for the installed solutions.
We know that, at times, some doubts arise about the real need for this investment.
To help you, we highlight 3 reasons why you should always have an active maintenance plan for installed solutions:

• Access to new Versions, Hotfixes, Update Packages (Service Packs) and Legal Updates;
• Protected Price List;
• License Updates.

With our specialized services many of the common issues in an organization are resolved, such as:

Low in-house availability to focus on the implementation of business-critical projects and initiatives.

Service interruptions that disrupt your internal team dynamics.

Technical lack of knowledge or data that makes it impossible to develop processes.

Why us?

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Dedicated Managed Services Structure and Team, convering the entire Microsoft Ecosystem with a Global Client Account Manager

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Service and Governance Model Designed with the Client and Fit for Purpose

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Flexibility to Staff Business driven Projects (fully or in addition to in-house)

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Competitive Financial Conditions and full transparency in Time Report

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Managed Services Team with experience in delivering both global and local projects

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We provide a continuous feedback loop service model that is targeted to develop your team, solution and operations

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Managed Services Solutions that are targeted to client specific scenarios (Extended Service Hours, 24×7 support, Chat Based Tier 0, Hybrid staffing…)

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We support 4 base languages: English, Arabic, Spanish and Portuguese

Services offered

We offer a variety of services from direct support (business as usual) for your daily activities to full solution architecture and governance, managing your application life cycle.

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We offer a tiered approach with dedicated teams to provide the best service possible for every requirement your business can have.

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Our numbers

16

We have over 300 active contracts

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Representing a universe
over 1000 companies

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In a total of thousands of users

Support Contacts

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Call us (9:00 to 18:00 GMT)

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Send us a Message

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Portuguese Legal Updates