Speed up processes or drive change in your industry by making Artificial Intelligence
accessible to all elements of your company. With Dynamics 365 AI you have the freedom to
solve problems and make informed decisions with the help of smart tools
Earn more business by improving customer interaction, sales activities
and business decisions, based on sales intelligence information.
Take advantage of the insights gained to minimize routine tasks, establish
personalized interactions and lead your sales teams.
DISCOVER WHAT WORKS AND WHAT DOESN’T WORK
Identify the best selling strategies by analyzing your
MAKE STRATEGIC DECISIONS
Identify customer needs, anticipate fluctuations and get
Secure presentations through colleagues who have active relationships with potential stakeholders, based on data from Office Microsoft Exchange.
DO COACHING EFFICIENTLY
Improve sales performance and accelerate salesperson integration based on built-in coaching tools.
FIND THE BEST OPPORTUNITIES
Increase conversion and earning rates to prioritize the opportunities most likely to convert.
ADAPT THE SOLUTION TO YOUR REALITY
Customize the next actions driven by artificial intelligence with an easy-to-use tool, no coding required.
Adapt predictive models to score leads and leads based on custom criteria.
Focus on the customer experience and gain actionable
insights with a minimum training and IT assistance.
GET A 360 DEGREE VIEW OF YOUR CUSTOMERS
Gather and unify all of your transactional, observational, and behavioral data. Create comprehensive customer profiles by incorporating information obtained from Microsoft Graph.
TAKE ADVANTAGE OF A PLATFORM
PRODUCTIVE AND RELIABLE
Accelerate your return on investment with an Azure-based self-service solution, with the flexibility to incorporate your own Azure data archive. Ensure compliance with privacy policies and the General Data Protection Regulation (RGPD) through built-in tools and security for companies, while maintaining full ownership of your data.
D365 Customer Insights Factsheet
To learn more, access our factsheet on D365 Customer Insights
CUSTOMER SERVICE INSIGHTS
Improve customer support, measure performance over time, identify
areas of growth and improve productivity based on AI features.
IMPROVE CUSTOMER SATISFACTION AND BUILD CUSTOMER LOYALTY
Quickly resolve issues, gain insight into customer satisfaction rating (CSAT) catalysts, and use AI insights to implement improvement solutions.
INCREASE OPERATIONAL EFFICIENCY
Optimize operations based on insights that allow you to assess salespeople performance and business impact. Monitor incident volume and support topics to optimize productivity.
HAVE COMPREHENSIVE VISIBILITY
Analyze customer interaction patterns, agent performance, and customer support operations based on dashboards with built-in AI, business intelligence,
and machine learning capabilities.