Microsoft Dynamics 365 AI

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DYNAMICS 365 AI

Benefit from the advantages of Artificial Intelligence in your business.

Speed up processes or drive change in your industry by making Artificial Intelligence
accessible to all elements of your company. With Dynamics 365 AI you have the freedom to
solve problems and make informed decisions with the help of smart tools

SALES INSIGHTS

DYNAMICS 365

Earn more business by improving customer interaction, sales activities
and business decisions, based on sales intelligence information.
Take advantage of the insights gained to minimize routine tasks, establish
personalized interactions and lead your sales teams.

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DISCOVER WHAT WORKS AND WHAT DOESN’T WORK

Identify the best selling strategies by analyzing your
customers’ information.

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MAKE STRATEGIC DECISIONS

Identify customer needs, anticipate fluctuations and get
real-time responses.

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MAKE CONNECTIONS

Secure presentations through colleagues who have active relationships with potential stakeholders, based on data from Office Microsoft Exchange.

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DO COACHING EFFICIENTLY

Improve sales performance and accelerate salesperson integration based on built-in coaching tools.

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FIND THE BEST OPPORTUNITIES

Increase conversion and earning rates to prioritize the opportunities most likely to convert.

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BE MORE PRODUCTIVE

Optimize email interactions and receive real-time contextual messages. Monitor and nurture your customer relationships
through unified data from Dynamics 365, Office 365 and LinkedIn.

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ADAPT THE SOLUTION TO YOUR REALITY

Customize the next actions driven by artificial intelligence with an easy-to-use tool, no coding required.
Adapt predictive models to score leads and leads based on custom criteria.

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CUSTOMER INSIGHTS

DYNAMICS 365

Focus on the customer experience and gain actionable
insights with a minimum training and IT assistance.

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GET A 360 DEGREE VIEW OF YOUR CUSTOMERS

Gather and unify all of your transactional, observational, and behavioral data. Create comprehensive customer profiles by incorporating information obtained from Microsoft Graph.

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ENJOY AN ADAPTIVE SOLUTION TO YOUR NEEDS

Expand the solution with Azure services and tools, link your customers’ data to Microsoft Power BI, customize dashboards and reports, and build applications through
Microsoft Power Apps.

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GET INSIGHTS AND TAKE ACTION

Implement self-learning templates, identify or create audience segments, embed Customer Insights cards in your external Dynamics 365 business applications and trigger Power
Automate workflows.

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TAKE ADVANTAGE OF A PLATFORM
PRODUCTIVE AND RELIABLE

Accelerate your return on investment with an Azure-based self-service solution, with the flexibility to incorporate your own Azure data archive. Ensure compliance with privacy policies and the General Data Protection Regulation (RGPD) through built-in tools and security for companies, while maintaining full ownership of your data.

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D365 Customer Insights Factsheet

To learn more, access our factsheet on D365 Customer Insights

CUSTOMER SERVICE INSIGHTS

DYNAMICS 365

Improve customer support, measure performance over time, identify
areas of growth and improve productivity based on AI features.

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IMPROVE SATISFACTION AND LOY YOUR CUSTOMERS

Quickly resolve issues, gain insight into customer satisfaction rating (CSAT) catalysts, and use AI insights to implement improvement solutions.

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INCREASE OPERATIONAL EFFICIENCY

Optimize operations based on insights that allow you to assess salespeople performance and business impact. Monitor incident volume and support topics to optimize productivity.

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HAVE COMPREHENSIVE VISIBILITY

Analyze customer interaction patterns, agent performance, and customer support operations based on dashboards with built-in AI, business intelligence,
and machine learning capabilities.

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