As you know, Arquiconsult has been providing ongoing extended support (fixes and updates to existing features) to the “Portuguese Localization pack” for already discontinued versions of Microsoft Axapta and Microsoft Dynamics AX.
We will continue to actively support Microsoft Dynamics AX 2012 R3 (CU13) until 01.02.2022, at what time only Microsoft Dynamics 365 F&SCM will be actively supported and AX 2012 R3 (CU13) will go into extended support (paid updates) until 01.10.2023.
Customers are encouraged to update their existing platforms to a supported version as soon as possible.
If Customers decide not to update to a supported version, Arquiconsult cannot guarantee any support (fixes and updates to existing features or new releases covering future legal requirements) on discontinued versions. Be advised that the Portuguese Localization has a release plan until the end of 2021, that includes new features that will be mandatory in certain business scenarios (electronic invoicing to public entities is one example). These new features are not going to be released for already discontinued versions (ranging from Axapta 3.0 to AX 2009).
As a matter of clarification, for a customer to gain access to active or extended support and to an upgrade option, an active enhancement plan for the Portuguese Localization must be in place. If your enhancement plan has expired or lapsed, you can reactivate it at a fee of 18% on the current license price list value for the lapsed period.
For any specific situations that you need to review with us or bring to our attention, please contact our managed services teams or your dedicated account lead.