Customer Care
Arquiconsult is concerned with accompanying its customers, who above all are its partners, with whom it also grows and improves. We hope to continue to exceed your expectations!
Our goal
Provide a quality service to Customers in maintenance,
who will have at their disposal a team of experienced consultants, 100% dedicated to support.
Solving everyday issues
Support for version upgrades
Formation
Development of small features
Update implementation
cool things coming up
Possibility of remote or local support at the customer’s premises
Product Life Cycle
Discover the Lifecycle of 365 Business Central On Premises and Dynamics NAV.
The Microsoft Product Lifecycle Policy is designed to provide customers with consistent, transparent, and predictable software support and assistance guidelines. In the case of Dynamics NAV and 365 Business Central On Premises, the base lifecycle is 5 years, counting from the release date of the international version.
For more information about product dates and life cycle, see the following website:
Active Maintenance Plan
Every year, customers are invited to renew the Maintenance Plan for the installed solutions.
We know that, at times, some doubts arise about the real need for this investment.
To help you, we highlight 3 reasons why you should always have an active maintenance plan for installed solutions:
• Access to new Versions, Hotfixes, Update Packages (Service Packs) and Legal Updates;
• Protected Price List;
• License Updates.
Our methodology
The client asks a question via telephone or via the Arquiconsult Portal for incident management (Network).
A first analysis is carried out immediately.
If it is something that prevents the application from functioning normally, we proceed with the allocation of resources.
Otherwise, the intervention is planned and the Customer is informed of the estimated time for delivery of the solution.
In our contracts, response times are defined for each situation.
At the end of the month, a report is made available to the Customer with information on the hours consumed and the hours still available.
Our numbers
We have over 350 active contracts
Representing a universe
over 700 companies
In a total of thousands of users
Support Contacts
You can call us on our hotline (9:00 to 18:00 GMT)
Create a ticket on our Support Platform
Portuguese Legal Updates