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CRM - Microsoft Dynamics 365

The next generation of smart management applications.

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CRM – Customer Loyalty

Go beyond sales force automation with Dynamics 365 to better understand market needs, customize your offering and build lasting relationships with your customers.

Dynamics 365 unifies CRM and ERP capabilities with specific applications that help you effectively manage your business and allow your organization to transform to better respond to customer needs and capture new opportunities.

CRM Factsheet

Areas

Sales

Sales

Go beyond sales force automation with the solution that allows you to better understand your customers’ needs, interact more efficiently and win more business.

Dynamics 365 Sales allows you to:

• Have full visibility of your opportunities, communications and resources and access
statistical data;

• Have information and auxiliary content on a common platform, shared by all members of
your team;

• Monitor and verify the results of your work in real time;

• Leverage social networks in the sales process by sharing information relevant
to your audience;

• Work with apps that provide information, tasks and results at any time and
wherever you are;

• Boost cross-selling and increase your sales, using data from Power BI.

Dynamics 365 CRM Benefits – Customer Loyalty

growth facilitator

GROWTH FACILITATOR

Get the maximum return on your investment using relevant business process information.

focus

FOCUS

Know where to prioritize tasks and reach your goal, in a market characterized by fast sales processes.

cost effectiveness

COST EFFECTIVENESS

Close the deal faster and increase your sales team’s profitability.

360 vision

360 VISION

Offer personalized experiences with a 360-degree view of your customers, based on information from artificial intelligence.

relevant information

RELEVANT INFORMATION

Gain relevant data through complex variable analytics that allow you to gain vital information to understand the market and act on reliable data. The right insights are the foundation of a strong customer relationship, allowing you to focus on the right priorities.

customer proximity

CLOSENESS TO THE CUSTOMER

A good customer relationship allows the customer to commit to the sale, while your sales team can understand and anticipate customer behavior, trends and current value propositions.

automated sales process

AUTOMATED SALES PROCESS

Automate sales processes to shorten the sales cycle, increase productivity and reduce costs.

sales performance

SALES PERFORMANCE

Gain insights and analytics that ensure real-time access to predictive and proactive information. Achieve your goals by motivating and involving your entire work team.