HOW DO YOU USE YOUR ERP/CRM SOLUTION IN A HYBRID WORK ENVIRONMENT?
Since the start of the pandemic you hear the discussions all over the place. Should your employees work from home? Should you force them to work from the office every single day? Or is a kind of hybrid situation the best solution? Either way it is clear that organisations need a (better) engagement between their business applications and their collaboration tool. Microsoft is one of the very few vendors who is active in both domains with successful solutions. The company offers strong ERP/CRM solutions based on the Dynamics 365 product family on the one hand. And a great collaboration tool with Microsoft Teams on the other hand. That assures Microsoft customers of a close integration between both major tools; now and in the future.
It always takes a team to close a deal and keep customers happy. Sales teams may need to collaborate with marketing colleagues, technical experts or work with their finance team and ensure customer payment details are in order. Similarly, customer service agents may need to work with internal and external experts such as engineering to help resolve customer support incidents. In either scenario, both may be juggling between apps and communication platforms. Or reaching out to multiple teams via multiple channels to piece together information to uncover key conversations around the account just to move the business forward. All of which not only can slow the flow of work, but you may also miss a trivial context to the history of the account.
By embedding Microsoft Teams into Dynamics 365, Microsoft is bringing seamless collaboration and accelerating productivity across all scenarios. Dynamic users will be able to apply all the rich functionalities Teams is known for in chat. From rich text editing, tagging people, threading conversations, sharing files, applying emojis and gifs while sending, editing or deleting messages is retained.
The integration between Dynamics 365 and Teams is based on these 3 key pillars:
- Problem-free collaboration. By using the Teams chat or channel, you can invite anybody in your organisation to access and contribute to the Dynamics 365 records
- Increase in productivity. You can meet, chat, call and collaborate with the whole organisation using Teams
- Integrate experiences. You can increase audience participation during and after events on multiple channels with attractive content and recommendations
Thanks to the integration of Microsoft Teams with Dynamics 365, you can invite anybody from your organisation to access any records you want in Dynamics 365 through the Teams workflow at no extra cost. This means you can speed up the workflow and find efficient solutions.
If your organisation uses Microsoft Teams for collaborations today but you are not a Dynamics 365 customer yet, you could consider replacing your current business application. By doing so, you and your colleagues benefit from the strong integration between Dynamics 365 and Teams. In addition, this combination facilitates every conceivable work situation for the near future.
