Since the start of the pandemic you hear the discussions all over the place. Should your employees work from home? Should you force them to work from the office every single day? Or is a kind of hybrid situation the best solution? Either way it is clear that organisations need a (better) engagement between their business applications and their collaboration tool. Microsoft is one of the very few vendors who is active in both domains with successful solutions. The company offers strong ERP/CRM solutions based on the Dynamics 365 product family on the one hand. And a great collaboration tool with Microsoft Teams on the other hand. That assures Microsoft customers of a close integration between both major tools; now and in the future.
By embedding Microsoft Teams into Dynamics 365, Microsoft is bringing seamless collaboration and accelerating productivity across all scenarios. Dynamic users will be able to apply all the rich functionalities Teams is known for in chat. From rich text editing, tagging people, threading conversations, sharing files, applying emojis and gifs while sending, editing or deleting messages is retained.
The integration between Dynamics 365 and Teams is based on these 3 key pillars:
- Problem-free collaboration. By using the Teams chat or channel, you can invite anybody in your organisation to access and contribute to the Dynamics 365 records
- Increase in productivity. You can meet, chat, call and collaborate with the whole organisation using Teams
- Integrate experiences. You can increase audience participation during and after events on multiple channels with attractive content and recommendations
Thanks to the integration of Microsoft Teams with Dynamics 365, you can invite anybody from your organisation to access any records you want in Dynamics 365 through the Teams workflow at no extra cost. This means you can speed up the workflow and find efficient solutions.
If your organisation uses Microsoft Teams for collaborations today but you are not a Dynamics 365 customer yet, you could consider replacing your current business application. By doing so, you and your colleagues benefit from the strong integration between Dynamics 365 and Teams. In addition, this combination facilitates every conceivable work situation for the near future.