Traditionally, ERP implementations are complex, risky, long-lasting and expensive. Transferring knowledge to customers depends on precious and scarce consultants who are not always immediately available. And we all know examples of projects that took too long and cost too much. Or even failed. At the same time, this restricted consultancy capacity also limits the potential growth in the market. Microsoft wants to change this situation by offering onboarding guidance as an integral part of Dynamics 365 Business Central.
Today, most customers are focussing on a short ‘time to value’ for their new implementation, their upgrades or their cloud migration. Modern customers want to use the knowledge of the consultants they hire for tangible value. Like modernizing their business processes and motivating their staff to change. Meanwhile, they are less willing to pay for basic consultancy activities.
Independent of the market demand, Microsoft itself also has a strong interest in accelerating implementations. After all, there is a huge market potential for Business Central, her cloud ERP solution for SMB companies. And in addition, there are over two hundred thousand customers of her SMB on-premise solutions Dynamics NAV, Dynamics GP and Dynamics SL who want to migrate their solutions to the cloud shortly. This onboarding guidance initiative will free-up implementation capacity for further growth.
This built-in implementation intelligence also helps you to get your newly hired colleagues up and running quickly. Or direct the end-user to specific video content for tasks that you only perform occasionally, such as the year-end closing. This new initiative also fits in very well with Microsoft’s previous move to further standardize the product side with a wide range of add-ons on AppSource.
If you are looking for a modernization of your current ERP solution and you search for a short path to productivity and value, you do well to seriously consider Microsoft Dynamics 365 Business Central.