Today’s research indicates this every time again. The determining factors for successful ERP/CRM projects are about your customers, your people, your organization and your business processes. And about managing all the associated change processes. But NOT about technology! Surprisingly however, the average questionnaires and Requests for Information (RFI’s) are still mainly about functions and features. Time for new insights!
Pro-active support and sponsorship from top-management turns out to be the critical factor again and again. Management teams that turn their backs on the project as soon as the price negotiations have ended steadily score low. The attitude towards change management is also of crucial importance. Next to the quality level of, amongst others, the key users and the internal project leader.
As your implementation partner, we can help you map out risks concerning the quality of your personnel. Moreover, we know about possibilities for solutions, such as hiring an experienced external project leader. Or focusing the attention from your management in a project board. The only thing you need to do for this is asking the right questions in your RFI, which will make these topics less sensitive and easier to address for us.
Admitted, it is a slightly different category of questions than those you are probably used to asking. But paying attention to their relevance for the success of your next project will certainly be worthwhile!